CeltiCare Health Plan of Massachusetts

They do not cover much. Customer service is the worst. If this is your only option for health ins4then you're better off planning your funeral.nThey're the worst & the fact that they are still around baffles me.

My personal experience with celtic care has been terrible, I want to share the details to help prevent other people from falling down the rabbit hole. The process of finding a therapist starts with a phone call to the main number and a conversation with a staff member. After they collect your information and what you're looking for, they provide you with three or four therapists in your area who you can contact. For me, these therapists were way off the radar for traditional adult behavioral health. One therapist had not been working in over 10 years, another worked with the geriatric population, another worked in drug rehabilitation, and the list goes on. Every time I would return to CC for more therapists, and I would keep getting the same results. Finally, I was connected with a case manager who was able to help me find a therapist. After a few months I felt like I needed to try a new therapist and I contacted my case manager again. She never returned my messages, CC claimed I did not qualify for a case manager, when I persisted I was told the case manager who initially helped me would contact me later that day, but the phone call never came.nnIf this insurance is your only option, please don't be afraid to advocate for yourself and what you need. If they cannot provide an appropriate list of doctors or therapists for you to contact, then they should pick up the responsibility of helping you find one.

Before celticare I've always had at least decent insurance. These people are worse than I could have imagined. Everything single thing is a fight and I have to spend time on the phone fixing problems a couple times a month. Of course they make my physician jump through hoops as well. Organizations like this are the best argument I could make for single payer option.

Worst plan ever!!!! In three months of this plan, they have not played for or approved one of my meds that I have been on for 5 years. Now I have to go to the hospital because I can't breath without my meds!!! Do Not get this plan, they don't care anything about you!!!!

All around joke provider.. Stay away