Reno Family Physicians

Am so glad we found Dr Suraj Verma, he has treated my whole family for years. He is extremely knowledgeable, and has an excellent bedside manner. He explains the reasons behind the treatment plan he has designed for you, which of course makes compliance and positive results very likely. This doctor listens to patient concerns and will take time to resolve any issues presented.

I had to watch a friend explain his horrible experience because of office staff there who had no compassion. Those people are in the wrong industry.

I had a whole rant planned, but I will just discuss the highlightsnnWhat you can look forward to if you arrive 15 minutes early to your appointment:nnLobby room wait time: 50minsnPatients Room wait time: 40minsn(Has a wall full of comics featuring outdated dad jokes)nActual time with the doctor: 10 -15 minutesnnStaff friendliness: 1 out of 10n(They are most friendly when you are walking out of the door)nStaff ability to adapt to your needs 0 out of 10nStaff willingness to take initiative 0 out of 10n(They should be calling patients back)nDoctors ability to understand your needs 0 out of 10nStaff's empathy towards patients 0 out of 10nFaxing/listening abilities 3 out of 10nRecord keeping skills 0 out of 10nPhone etiquette N/AnDecor 2 out of 10nEntertainment 6 out of 10nnOverall score 12 out of 100nnAll things considered, I think this was a very generous score.nnDo NOT use this provider if...nYou have complex needs that might be considered of a sensitive nature.nYou believe that the staff should be professional and helpful on the phone.nYou hate leaving voicemails that get ignored and would rather talk to a person on the phone.nYou value your time.nYou have literally any other options.nYou avoid stress.

I called a month ago for an appointment only to get a call back today telling me I am a new patient because I haven't visited since 2016. I'm probably looking at October now for a new patient appointment that I tried to make in June. I only need a referral, nothing else. The rating reflects the level of care I am receiving here and in no way am I trying to be unfair.

I have been a patient of Reno Family for 20 years, and have seen three of their providers...I just now made an appointment with a new doctor. My frustrations began well before Covid, and have gotten increasingly worse. Despite having a PCP there, I have been using Urgent Care as my doctor due to the multiple problems I’ve had with this office, as well as the physician. Today I had no choice but to call and try to get in, but ended up having to make a new patient appointment with a new doctor with Renown, who actually got me in TODAY with ONE phone call. But a much smaller practice can’t seem to do the same thing.nnI do not understand why it is so difficult to make a simple appointment; they boast they’ve added some new physicians, but apparently haven’t hired new staff to accommodate that. I have tried to keep a positive attitude about playing phone tag, but today was just the straw that broke the camel’s back. I called at 8:04am so that I could avoid leaving a message for the scheduler. Well already they weren’t answering the phone. So I left a message but didn’t get to it when she called back-my fault. I leave another message. She calls back at the EXACT minute I’m getting out of an elevator, so by the time I got to my phone and answered, she was already gone. I immediately call back and tell the front desk the scheduler is most likely leaving me a voicemail-could she just patch me through. She says yes but connects me to the main line again. Of course, I am prompted to leave yet another message. I hang up and call back to ask if I can physically come down and make an appointment. She checks and says I can come down, and use their phone in the lobby to call the scheduler....who is in the same building. I can come down there to do exactly the same thing I was already doing. I can talk to the check-in, pay my copay, wait in the waiting room, talk to the medical assistant, and then the doctor-all in person while wearing a mask, but the scheduler is the ONE person who I cannot speak with? So, by that, “logic” if I had been seen and needed to make a follow-up appointment, would they make me walk passed the scheduler on my way out, only to turn around and call her from the lobby...the other side of the wall? I cannot wrap my head around the idiocy of this. None of which would even be a thought in my head, if they were staffed enough to complete tasks as simple as booking an appointment. This, coupled with the other debacles I’ve had (ex: prescription refill fiascos and longer wait times for my appointment than usual), is why I’ve finally gone somewhere else. Which is a shame, because I used to be a very happy patient there; in fact I referred my mom and two friends. Unfortunately they, too, have experienced the same issues. I don’t know what changed, but I do not recommend this practice anymore.