AutoZone Auto Parts

I never have any problems with autozone! They always have what I am looking for. The staff do go out of their ways to please U. When they out of stock, they promise to have it on next day. Also Autozone will direct you too nearby by store if you need it right now....they're great.

Really friendly and helpful staff even near close. The helped keep RHonda III shining bright and staying safe. Thanks team!

I don’t even want to give this one star, but I’m forced to. This is going to be a long review.nnI just had the worst experience at this autozone. I was given the worst customer service by Jim F. At the autozone store number 5254 located at 140 Lexington Street, Waltham MA 02452. I went in to the store tonight to return a duralast battery that I bought for my dad. When I walked in, it was a ghost town and per usual the workers were just sitting around doing absolutely nothing. I would have expected to be greeted with a hello but nothing. I walk up and say I need to return the battery- Jim F comes out and tells one of the employees something... whispers and they were sort of giving me a hard time about returning. Asking what felt like so many interrogative questions about the battery and it’s use/ there was none! Just return it. Finally they tell me to go over to another counter where a man named Al who literally was just counting down the minutes to his shifts end taps on the computer, asks Jim for a password and then tells me to move back to the first counter for the refund. There was some error that he couldn’t handle. Jim comes back out and mutters something about “Debbie and this damn computer system” and tells me to slide my debit card into the system. I asked him why I’m not getting cash per the sign and he says please just slide the card in. I do as I’m told and nothing. He takes my receipt goes back over to the other register... starts tapping away for 20 minutes. I stand I’m silenced, masked up, with my toddler in the car with the babysitter waiting to be dropped off at home... for 20 minutes. I finally say to Jim F. Is everything ok? And he says yeanYea I’m almost done. He finally comes back over to the original register, processes the refund but the amount displayed on the screen is $10 short. I ask why is that? He says it’s the Massachusetts tax I can’t help it. I say to him, can you please explain that logic? I paid $155.18 for this battery that includes the tax charge, I want $155.18 back. Simple, rudimentary logic. When I ask again for an explanation, he says “ma’am fine I’ll give you the rest back, I’m not supposed to but I am”. As if Jim F is doing me a favor. When I ask again for an explanation he tells me “he wants no problems” and throws the remaining money at me like I’m some dog he needs to shut up. I can’t help but think that me being a black woman questioning him made him automatically go on the attack mode. Terrible patronage. And what’s worse- he had his twonEmployees there just watching, not caring... not trying to help either one of us. I have frequented this store in the past and it just has gone down hill. In a pandemic- especially now ... money is everything. I’m still trying to understand his logic of why I was not deemed entitled to my full refund. I will be writing reviews all over yelp, google, Facebook, autozone corporate everywhere. I would not shop at this location. The worst customer experience ever! I will make sure to tell anyone who will listen to not shop at this location. I didn’t even get an apology for standing there, for over 20 minutes just waiting. I wasn’t worth that! Terrible terrible experience!

Needed a new battery as car starting power was sluggish. Leanne tested the battery and processed my payment, Very efficient and knowledgeable.nThank you!

Went to Auto Zone to have battery checked. After a couple people checked the assistant manager ( a young woman) determined I needed a new battery. They could not change out old for new because of the type of vehicle but made calls to local auto repair places to see if possible to do it for me since I was new to the area & did not know of any of any. She found one around the corner & jump started my vehicle to get me going to the repair place .nI really appreciate her help because being elderly I was anxious about having this dying battery. So thank you Auto Zone for all your help & professional ability to get me taken care of. 4-23-20