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Zales

172 Easton Town Center Spa, 119, Columbus, OH 43219, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
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Reviews
Jake Sanford (04/15/2021)
I hope someone looking for an honest review takes the time to read this:nnRecently purchased a custom Engagement ring from the sales at Easton. Melisa, the store manager, was incredibly helpful through the entire process. Their inventory is larger than most jewelers.nnWhen it comes to weight times that a lot of people have addressed in other reviews...You need to understand it’s at Easton. It’s very high traffic, but the staff does their absolute best to take care of each customer as they come in. I have had nothing but excellent service every time I have come in.
Cassidy Renee (04/05/2021)
Waited 25 minutes just to get my finger sized. Definitely won’t be coming here when it’s time to purchase a ring.
Blake Ziegler (12/05/2020)
Bought a diamond necklace that was not in any way shape or form cheap. Less than 4 hours after purchasing that thing, I got an email explaining that my order was cancelled and to contact customer service for additional help. I asked what the reason was and what is going on to solve this issue and a customer service rep told me that they had an “inventory malfunction” and said it’s all good now and to order another version of the same necklace which also had no sale mark down on the price. So not only did I drop around 500$ for a Christmas gift, their solution for their own mistake is to drop another 649$ on the same item and wait 10-12 business days for my money back from the first sale. First and last time shopping with Zales, thank you for making future decisions so easy :).
yulonda Stevens (12/28/2020)
Went there to get backs for earrings that were packaged without any. They were disorganized and have no instructions to customers as to where they should line up. They just assisted whoever and made customers assert who was there first.nnThe associate wasn’t sure about my expensive earrings with no backs, so he made me wait until another associate helped a customer shop for jewelry instead of courteously interrupting at an appropriate time.nnThey were dismissive, curt, and snobby. Not just to me, but to other customers who were making purchases. Wtheck!nnThey don’t have to concern themselves with being inconvenienced by me again.
Tamra Houshel (01/01/2021)
Online says they are open new years day 10 to 5pm at eastown Columbus mall. I drove from Dayton, 1.5 hours to come all the way here to get my rings checked for the warranty, they were closed!!! Of course the zales in Dayton was closed too. I get that it's a holiday, but update your online page to reflect your closed. This is uncalled for and seriously upsets me.
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