Sierra-West Jewelers

We initially went in to get our ring sizes and left 3 hours later, having purchased both a 2 carat engagement ring and a men's custom diamond wedding band. The service and education that Fred provided was much appreciated. It was his friendly demeanor and willingness to provide education that sold us. The exceptional customer service made us feel appreciated and valued. Thank you so much for a pleasant and fun experience while sharing such a special moment with us!

Oh my word. I cannot even express about how amazing our experience was. We drove down from Logan to their Murray location so many times because they. Are. Worth. It. The whole process of looking, designing, and picking it up was such a great experience. They were not pushy at all and so patient. The best part of this was that the ring was done right as COVID-19 shut everything down, and Fred was so kind to meet us in a parking lot late at night to for us to pick it up. We loved our experience here! So thank you Sierra West!

Short Review: Sierra West Jewelers in Murray was amazing to work with and provided awesome service. If you are considering a true custom setting, purchasing a diamond online and working with a local jeweler to have it set, or perhaps both (that was me), you should pay them a visit. I would recommend them in a heartbeat. Long Review: Myself and my now Fiancé had pretty specific tastes. We liked different aspects of many different rings but just couldn’t find “the one.” I physically visited ~10 jewelers; some provided a gaudy showroom or a more interactive experience (sometimes fun yet always reflected in their costs) but wouldn’t do true custom settings. Others had poor service/warranties if you didn’t purchase your center stone and settings together, or would charge exorbitant prices to set a diamond you hadn’t purchased from them. Since I had been seriously looking at purchasing a center diamond for the engagement ring separate from the setting, this was a challenge. Enter Sierra West. Sierra West was the only Jeweler I visited that would work with me on all my needs, and at a reasonable price. Their storefront may not be as fancy and glamorous, but don’t let that stop you. Fred was extremely responsive, transparent, and made sure that he understood precisely what we were looking for. He and I worked closely, going through several iterations of revisions to the CAD drawing until the ring was perfect. I did purchase a diamond center stone from a reputable online retailer and Sierra West set it for less than $200 (Jewelers that would set a “third party” stone quoted me around $500 to set the same sized diamond). Sierra West offered a free warranty on the settings and pointed me towards reasonable insurance options going forward for more comprehensive protection. When I got the rings, I was even more excited, they looked great. I was very pleased with the workmanship and so was my Fiancé (when I finally popped the question). I wanted to put pictures on this review, but with the ring being custom my Fiancé is afraid the design would get stolen, Ha! Sorry guys, no design details here. To wrap up, I just want to throw out a couple details about the whole process or things to keep in mind if you go the same route I did. Hopefully they’re helpful. 1) Sierra West did ask for a deposit before they worked on the CAD. This was probably my least favorite part of the process, since two other jewelers I visited offered free CADs. Still, this wasn’t a huge deal to me because by that time I had already settled on Sierra West, however it still would have been a slightly better experience if they had offered a free CAD. To be fair, maybe I could have asked for a free CAD and they would have provided it, I’m not sure. I was probably a higher maintenance customer and perhaps they just wanted to know I wasn’t wasting their time. 2) It took about 3 weeks between initiating the CAD, getting a final production version, dropping off my center stone, and picking up the finished product. 3) If you buy a separate center stone, you’ll have to insure it before they’ll set it. This wasn’t an issue for me, and I understood why they had this policy. 4) You can’t return a custom ring. If you go the custom route, you ought to either be really confident she’ll say yes, or have more money than you know what to do with. If you're in the market give Sierra-West a try, chances are you can get exactly what you want. They really were the best value and their flexibility made a huge difference for me!

Great service! Extremely friendly and helpful. Would highly recommend coming here. The ring selection is great for mine, and my husband to be. Thank you all for helping us so much!!

Absolutely loved our experience at Sierra-West. They were so friendly and helpful. There was no pressure at all, they genuinely just wanted us to be happy. They are very reasonably priced, and have lots of fun deals. We had a really great experience working with them!