Helzberg Diamonds

I love Helzberg Diamonds! Vinder over at Quakerbridge is the best! If your looking for Jewelry this is the place to go! I buy all my jewelry here because of the amazing staff. Recommend!

Do not trust. Purchased a watch online, recieved a USED watch and customer service failed to respond to my issue without me having to chase after them. Will not be back and needless to say, do not recommend Helzberg Diamonds.

Purchased an engagement ring and had it sent out to get my center stone put in cams back off centered! Store is supposed to check items before returning to customer “inspection “ obviously no one took the time to inspect! Took back a few months later to have 2 stones replaced that fell out in short period of time and whoever they use to do repair work sent it back one stone replaced which was terrible work and didn’t bother to replace other stone not to mention he mangled the shank part of the ring and left gouges in band ! Once again great job inspecting the items before returning to customers . With that said I will never be dealing with this location and most likely not this jewelry store.

Where do I start? Helzberg as a jewelry store in general all the way up to corporate is a mess. SAVE YOUR MONEY! If you pay in CASH you will be sent a Corporate CHECK. Not to mention, they only send checks out once a week, i found this little jewel of information by contacting someone on the website via live chat. It doesn’t matter how small the purchase is either, for a $200 purchase with a receipt we were given the runaround.nnIf you use the LIVE CHAT, screenshot all of the messages for evidence. I was speaking with someone by the name of Ashley, who mentioned to me that I could Call around different stores to see if they had enough cash in the register to process the transaction. No big deal right? WRONG what she failed to mention to me is that by me doing this, the other stores would view this as “SUSPICIOUS.” I called The KOP location and they took down my name and number and I clarified My boyfriend made the purchase, I was Calling on his behalf because we didn’t want to do any running around. Makes sense? Not to helzberg, apparently this company makes returning items extremely difficult. I mean Consumer protection states that if the refund policy on the receipt doesn’t match the website it’s considered invalid. When my boyfriend made this purchase the sales associate at Helzberg in Quaker Bridge did not inform him that although he was paying cash it’ll be a pain in the butt to do a return and get it back how he paid.nnThe store manager Name Melanie at KOP location finally calls me back and started interrogating me like I was Some criminal mastermind, she stated she looked up my number and name and saw that i don’t have an account or purchase history. Strike 2 Helzberg, clearly associates don’t communicate because i stated my boyfriend purchased the necklace. Melanie Started questioning me On how did I know About the information I was giving her because apparently me saying I had A live chat convo with someone from corporate wasn’t enough. She then proceeded to talk in code like “even if we had the money in the register, which we don’t. I would still need Corporate to contact me so they can approve the return. But I’m not saying we have the money though, just if we did. And we only have $75 in the register at a time.” She gave me her email and I had my boyfriend call corporate, who had us on hold for 45 minutes before they stated that they had called 4 different people to verify what we were saying was true. Mind you we gave them the order number and the information needed to look up the purchase. With a snobbish voice the corporate associate says “well I was Trying to see if an exception could be made, I even got in touch with the district manager who stated that it’s company policy to give checks for cash purchases, especially if it’s a $2k purchase.” Strike 3 for helzberg, it’s a $200 necklace...I underStand if it was a large purchase but it’s $200. Long story short either pay with a card or just don’t shop here at all. The communication is horrible and the treatment of customers is beyond poor.nnThey definitely lost a great customer.

I love this place. Staff is warm and friendly. We got our wedding bands here. I keep going back.