New Hampshire Vacation Rentals by Vacasa

Dirty, cracked cabinets broken futon. no WiFi as advertised- I missed virtual classes - multiple calls/texts/emails went unanswered. Had to leave and go to another Airbnb. This is the how this company runs. I wish I’d read the reviews. Filed a complaint with Airbnb and the BBB. More to come

The listing indicated partial air conditioning. It had none and when we called, Vacasa didn't have information about it. They did put me in contact with Lisa who was very helpful and came out the next day to put the window unit in. It wasn't in a very good place to cool the house and did nothing for the upstairs. The front door was ajar and unlocked when we arrived the first night at the rental which was pretty creepy. The light in the laundry room didn't work which wasn't a huge deal, but definitely inconvenient, since we had to bring a flashlight in everytime. The porch areas should have been cleaned off so they were usable and the upstairs screen door didn't close all the way. The fire pit was a nice surprise since it wasn't listed. There was an old mattress laying outside of the bedroom window. There was no trashcan for us to use until Lisa came to pull it out of the locked shed.. unfortunately there was no recycling at all. the photos in the listing did a nice job of making it look larger than it was. The mattresses were comfortable. The kitchen was well stocked. The tv downstairs had apps that we used a lot during our stay.nnThe place was tidy but there were certainly areas that could have had more attention, especially since there was supposed to be extra cleaning done because of COVID.nnLisa was very helpful and communicated promptly. It would have been nice if Vacasa had more information about the property when I called.nnIt was a good location in terms of proximity to North Conway and the white mountains. We come here often and the rental was functional but would rent from somewhere else in the future.

I hope they go bankrupt