West Roxbury Framing

I usually am not one to leave comments at all but I’m beyond disappointed on this work, from the level of professionalism to the work done on the pieces. Terrible. I will never recommend anyone go to this place and I’m sorry I went (I chose it because I saw high ratings for this shop). I brought in 4 art pieces. 1 was done correctly. But the other 3 were Chinese paper cuttings from my grandmother. These are special pieces that I wanted to preserve for a long time to come. The finished work has dirty grey glue (where it was pasted onto the mat) that’s super visible from the first glance. Secondly, one of the paintings had the string attached on the wrong side, so I can’t even hang it up! Additionally, we discussed having 2 mats for these 3 pieces and he didn’t do any correctly. When I was first there he said, “this is going to take me a lot to time and effort because these paintings have so many corners (8 for each) and I have to do many cuts on the mat.” That didn’t happen. When I saw the final result and pointed this out to him he pointed to his notes and said with great confidence that it wasn’t written there. Well, how can you blame your customer on your notes? I also called this place many times to check on the status of the art being ready and he gave me false updates. To be complete in my story he did give me $50 back.nnThe first time I was there dropping off the pieces he gave me an eta of about 3 weeks, and said that he will call if if it’s sooner. 3 weeks went by I called back on a Sunday for an update and he said frames are late, should be here Monday so check back on Wednesday and they should be ready for the weekend. I called that Friday and asked for an update he said it’s going to be ready Sunday or Monday. I asked if he can do Sunday because I’ll can be in the area and he said sure ok. So Sunday I go to the area and I called around noon to ask when I can pick it up and said that if he needed until end of day I can come end of day. He said to me super rudely, “LET ME DO MY JOB”, and rushes me off the phone like I was bothering him.nIn summary, between the treatment I received, the unrealistic expectations on the job completion, not even getting the product I wanted with the 2 mats on each painting, and the quality of work and the glue all over the mat, I can not recommend this place.

Fast, courteous, and professional! I had a great experience with West Roxbury Framing -- I reached out in advance (via the chat option on google maps) and was given a price range estimate (not a formal quote, because they didn't have my artwork/frame yet). I dropped off my small job (broken glass in an undamaged frame) and it was priced exactly as I expected. They were very busy and I didn't expect it to be ready for at least a week, but they called the next day and said I could come pick it up! I will come here again with my future framing needs!

Excellent service and great selection of frames. The artwork I gave them came out beautifully and I couldn't be happier. Highly recommended!

My favorite framing shop. Moses is excellent as is his son Jake. Both have done amazing work with anything I have handed to them.

I brought a watercolor painting I did of our cats to be framed and they did a beautiful job! the double mat they did looks great and everything looks so clean, i’m excited to have another painting of mine custom framed! reasonable pricing as well, would highly recommend!