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U.S. Bank Branch

3445 Bunker Lake Blvd NW, Andover, MN 55304, USA
Map
Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday 9:00 AM – 1:00 PM
  • Sunday Closed
Photos
U.S. Bank Branch
U.S. Bank Branch
Reviews
Brian (10/01/2020)
When shopping for an auto loan, I inquired with US Bank and the day I was trying to close it, they were short staffed. The person working went way above and beyond to help me wrap everything up. I wish I could remember her name so I could let her managers know about her exceptional service! I see others have had a negative experience at this location but from everything I have seen, they are doing everything they can to adapt and continue to serve their customers.
David Smith (11/20/2020)
Four lanes in the drive through, one person handling it. One employee walked through the area, could plainly see how busy it was and just walked away. It took 20 minutes to deposit two checks in the same account; one deposit slip.
Roger Worner (01/30/2021)
Wait in line forever. Clearly understaffed. Generally rude staff.
Ali Hassan (12/11/2020)
The teller is very rude, ignoring my calls. Her name is Chris she ignored me the whole time I was there until she send back my Id. Unprofessional
Carla Storley (07/10/2020)
My mother passed away with a safe deposit box and checking account at this branch. It took 4 separate visits to try and close these accounts and access the box. I went to the drive thru with all the paperwork they claimed needed to be filled out.The teller in the drive thru had me wait for 20 minutes, came back and rudely said she could not help me. I would have to go into the lobby. I asked her when the lobby would open, she said she had no idea. The sign on the door says the lobby opens at 9:30 am. It was after 10 am before they would answer the phone. I made an appointment for the next day. The banker was completely in the dark as to how to handle closing these accounts. He goes and chats with his supervisor, Angie. After 25 minutes he returns saying I need more paperwork. (Just trying to get rid of me because he doesn't want to deal with it.) I explained to him I have everything I need. Eventually he called a different branch and figured out how to process my request. Then he refused to have an employee notarize the affidavit. He tells me I have to make another appointment for tomorrow. Eventually I did get things settled. I am frustrated at how much of my time was wasted.
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