Kalamazoo Gastroenterology Hepatology: Dewan Brij M MD

I can’t express how greatly disappointing this practice has been during the last 4+ months I’ve been seeing them. They have somehow managed to fail in some way during every single interaction I have had with them. On 4 or more occasions when I called them or was told they would call me, they did not. I’ve waited weeks to be contacted when I was told I would be. They have failed to return my calls, since they don’t ever answer, my only choice has been to leave a message. I’ve been told on 3 separate occasions that a prescription would be called in for me, but it never happened. They cancelled my refills on a different occasions for no explainable reason and denied they did. I spoke to the office manager after I had been waiting almost 3 weeks for a procedure to be scheduled. The PA I see told me I would be contacted to schedule. It never happened. I called and left a message about scheduling. A few days later I had a voicemail saying he was going to call central scheduling for me to make the appt and would call me back to tell me date and time. He never did. Another week went by, I called back, turns out he never made the appt for me, so I was that much further behind. The office manager had zero explanation, insinuated that I misunderstood the voicemail left on my phone, which I still have clearly stating the appt would be made for me, and brushed things off like it was nothing. It’s nothing but constant nonsense with this office. I called last Tuesday and left a message asking them to call me back to make an appt because I was having so much pain again, I needed to see the PA. Today is Monday and they still have not contacted me. This is maybe the 10th time they have failed me. I’ve spoke to my primary care who is ready to send me to U of M. If you have ANY say at all in where you are seen, I highly recommend considering some place OTHER than this one. It’s been months and I still don’t have a diagnosis for my issues and I feel nowhere close. I 100% blame the failures of this practice for that. I’m actually at the point where I wonder what else they have said or done that was incorrect. I’m at the point where I have lost all confidence in their ability to handle my care and now I don’t know what to do. I’ve essentially wasted the last 4 plus months and have gotten nowhere. This is simply my situation and I hope that if you do see this office, you have better luck than I have.