UP Health System - Portage University Center

My doctor helped me figure out why my feet were in agony and helped me on the road to recovery. As a plus the nurses and staff are very nice people :)

I know that others have had bad experiences, but I personally haven't had any issues with them. I did ask the front desk why they don't do appointments, and they did clear a few things up:nnThey do do appointments, but only for repeat visits. The reasoning they don't do appointments for your first visit is because they can't be sure how much time you'll need (after all, for 'I have a pain here or there' sorts of issues or whatever it could take anywhere from 5 to 50 minutes), not to mention that if you don't show up (We're college students. Not all of us are as reliable as we ought to be.) that would throw their whole calendar off.nnThey probably should do appointments for things with set times (eg, STD testing or physics) even if it's a first visit, but I digress. I've never experienced the issues some have reported of waiting forever and not being able to see anyone, or being treated 'robotically' or what have you.nnI must also state that this is NOT THE PLACE TO GO for emergencies. If it's life threatening, go to the hospital ASAP. If it's not life threatening, going to the Express Care *may* be your best bet. If it's something like a sprained ankle that you need a note for and some advice on how to care for it, this is the place to go. I saw one review stating that they were in a 'medical emergency'. Yeah, the front desk probably could have done better. But again, this is not an urgent/emergency care facility, at least from my 2 visits here.

Terrible and humiliating experience. Went from very caring to very robotic quickly. This is a shining example of our broken healthcare system.

Their walk-in system makes no sense to me. Youd have to sit there all day if you want to see someone. I came in at 8:30 am and they told me the next walk in time was at 11 or at 1:30 but I couldn't come between 12-1. Is this a lunch hour? If it is, then walk-ins are not from 9-4 and they should take that off their website. If its not, how did someones book that time slot? Is one doctor doing walk-ins and normal appointments? So i returned at 1pm for the 1:30 slot and was told that it was taken and the next available is at 3:30...nMaybe I'm missing something but this seems like a pretty illogical system.nThe doctors there are very nice and seem well trained. I just don't understand their student services

I saw the low review rating here and felt the need to share. I have had a great experience everytime I have been here. They have friendly staff and great doctors!