Map
Detailed Information
- Place Types Dentist
- Address 6 E Chestnut St, Augusta, ME 04330, USA
- Coordinate 44.3132321,-69.768365
- Website Unknown
- Rating 2.8
- Compound Code 867J+7M Augusta, ME, USA
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
My wife and I have been trying to contact them for months on an outstanding bill to pay and no matter what time we call or how often we call or messages we leave we cannot get someone to answer or call back. If our bill goes to collections I will dispute and show all of our call logs and attempts to contact them in order to pay. Actual dental work is good, but all other aspects of this place is a model of how to not run a business. Very frustrated and disappointed. I have over 200 attempts logged trying to get a hold of someone, and sometimes you know someone is hitting the F U button because sometimes it won't even ring 3 times before going to voicmail during normal business hours.
I've brought my children here for the past 6 years, the service has gone downhill substantially the past year. Reception is terribly unprofessional, not being acknowledged when you walk in and stand at the window for 3+ minutes. I'd understand if she was on the phone or helping someone else, but no, she didn't even look up once for a silent acknowledgement. Receptionist's tone of voice was extremely condescending and rude, while I stood there with a smile on my face after FINALLY being acknowledged? Not to mention the scheduling issues, having an appointment card that reads differently than what I was advised via text message hours after I left their facility. Different day and time entirely- re-scheduled for the 1 specific day I said would not work. Pam is my youngest child's hygienist and she should not work with young children, period. Hate to say I'll be looking elsewhere for care after bringing my children here for so long, but each visit gets more and more disappointing. What happened to turn this place into such a hostile and unwelcoming atmosphere? Rated 2 stars instead of 1 because at one point, I loved the care my children received from the staff here... Hopeful that it will return to that someday, and soon.
They are every good with my kids i have no complaints.
I took my special needs son in for a cleaning today. The hygienist was named Pam and couldn't have been worse. My son was very nervous, he was having a hard time sitting still. She poked his gums and he bit down on the tools, instead of talking to him, she just pulled them out! His gums are still bleeding 2 hours later. She told me to sit down when I asked her to stop. I asked twice for the chair to be lowered so we could leave and she refused!nThe whole experience with her traumatized my son.
We had a wonderful experience with every member of staff! Dr Howey and his dental assistant provided excellent care. My son's first filling was scary for him, upon arrival he was a little scared but as the appointment went they provided him with a sense of security and confidence that made it all go seamlessly.
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