Map
Detailed Information
- Place Types Book store
- Address 1502 W Raab Rd, Normal, IL 61761, USA
- Coordinate 40.5332087,-89.0155423
- Website https://www.bkstr.com/heartlandccstore/home
- Rating 4.1
- Compound Code GXMM+7Q Normal, IL, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 2:00 PM
- Saturday Closed
- Sunday Closed
Reviews
If you can rent from Chegg, Amazon, or other places I recommend this as a last resort. The prices are higher than most of those outlets. The website has recommended the wrong textbooks for me too many times. And getting a refund was troublesome to say the least. If you do order keep and eye on your online account as you won't get an email when your order is ready.
HORRIBLE. I wasted $450 on an order, and two of my books were doubled in quantity even though the website check-out said there was one of each. Right away I noticed that AND how much more expensive they were at this bookstore than other places ($241 could have been saved! I did the math once I realized that was an option). I called back THAT AFTERNOON to return the order, and they said they would. I assumed the order was refunded all along, but they never did it. Two weeks later (once we were allowed to go in-store) I went in to return the order, and they told me it was too late to return the online books. This wouldn't be a problem if they had returned the order the SAME DAY I ordered it, like I had asked. That was $300 of my order that I'll never get back. Get your books anywhere else, this store is useless.
Staff was kind and happy to assist with antthing
I ordered a book for a $159 thinking that I needed it. It turns out I didn’t so I called back to cancel the order and they never did. So I had to call three more times due to no cancellation within that time period and the third time they left me on hold for 40 minutes. Then, once they got me off hold, they just immediately hung up on me. This place has atrocious customer service. Never buy your books from here.
Very good service and a very chill place to be
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