Mayflower Cruises & Tours

We spent several thousands on a ten day trip in Portugal in October 2019. While the river boat cruise was lovely, the 4 days before the cruise were unnecessary and not worth the money at all. My main complaint is the customer service while arranging/booking the arrangements for the cruise. My husband and I asked many questions about booking the cruise and flights as we were already going to be in Europe and were not traveling from the US with the rest of the group. We felt we were a bother to the company due to our 'extra' considerations. Email correspondences were curt at best. We had to ask several times to get them to call us back. While we didn't understand prior to the trip, they evaded pertinent questions about the itinerary which caused us to lose 3 days of our trip and spend money needlessly. When we asked about upgrading from economy coach to business class on the flights they told us it would cost $8,000.00 per PERSON! Yea right. They also added a third leg on the way home telling us it was the airlines fault. I feel it was a real Bait and switch from Mayflower. I did reach out to the Mayflower tour representative and she said she would have someone get back to me. Did not happen. I emailed Matt Greenwaldt in corporate back and forth. Each time he said he needed more time to get back to me. It's been 3 months since the trip. Epic fail at customer service, reliability, integrity and respect for their clients. No follow through. While there were very good parts of the River boat cruise, the price for what we did and the lost three days would not allow me to go back with them nor could I recommend Mayfair ever. And keep in mind who is giving positive reviews for them. Are these people actually paying for their trip or are they being 'comped' as they travel with a large group of clients? Live and learn!

I recently took a river cruise on the Danube with Mayflower . I didn't know what to expect as this was my first time traveling internationally and on a river cruise. I can say from my experience that I would do it again! I'm excited to book another river cruise as they offer a multitude of destinations to visit. The planned touring was beautifully put together and if I could live on the ship I would! The food was amazing, staff was super friendly. 10/10

Loved the experience I had on my trip to Croatia. Excellent guides and the ship was beautiful. I would travel with Mayflower again in a heartbeat!

Tour of greece was more then I could have hoped for. Fantastic. When I booked the tour my sister died that morn & when talking to Karla I explained that to her. I asked if she could called me in 4 days to make sure I got every thing right. She agreed. I had to fly 1,000 miles to deal with her death. I flew home & a 3 weeks later had to return again. I spaced out alot as I'm also taking care of a brother with his problems. Today I finally got to ask karla why she never returned my call. I was asked why didn't call her? Really nice of her to show no vompassion.

New England rails and sails. Poorly planned trip. Waste of money. So disappointed and so were the other 40 people on the trip. We never knew until the last minute what we were doing. Long rides to see not much. Go to hotel. Get back on the bus to eat another distance away and get mediocre food. Two hotels Holiday inn and radisson are for the homeless. Terrible old smelly hotels. Tour guide was not interested. Some places are too much walking for the elderly. Especially Mohegan. Beautiful hotel. And then a dump the next night. We will never do another Mayflower tour The wade bus was dirty. Torn seats. Generator broke air conditioner didn’t work right. So sorry we paid a lot of money for a terrible tour.