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Zales

Woodfield Mall, G301, Schaumburg, IL 60173, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
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Zales
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Zales
Reviews
Kyle Rugletic (09/03/2020)
Well, looking at all the past reviews, it really is a shame at how harsh people can be. (Here’s a positive review and my story) Honestly, every jewelry store has its flaws and can be pushy sales people. That’s the industry people. Jewelers want your business because they realize how much options you have as a consumer. Do YOUR research and COMPARE your options when making a large jewelry purchase. [and bless your soul if you think Kay or Jared is better than Zales. Trust me their not.] I only care about the rare gems and discounts offered, forget about customer service. Think about when you go to buy a car or a house, you’ll most likely experience the same type of “customer service”. That’s why they are called SALES people. Anywho, I am a proud Zales customer and for awesome reason: their products speak for themselves. I keep coming back to this location because I had honest and integrity in the sale. You have to work either with Mariam or Christiane. I first purchased a wedding band for my wife back in 2018 and ever since, my wife and I loved coming here. Up until recently, I attended a vendor show at this location (thanks to Christiane) and their diamonds were beautiful. I got a huge discount and a flawless custom ring. I highly recommend them!
Emi (08/07/2020)
Assistant Manager Miriam T. helped me out tremendously. I came in to retrieve an online web order. I wasn't satisfied with the order. Miriam assisted in returning the order to ensure proper refund be processed to receive credit back in my original form of payment. She also helped me find a great piece similar to my taste of what she perceived on the web order, informed me about store specials with additional discounts offered, and was very professional, friendly, and thorough. I definitely will be returning. The store had more options and variety to choose from than the Orland Park location with much better vibes.
Madalina Hapca (10/29/2020)
Worst place ever! Too bad that there is no lower rating than one star.nThey are canceling the life time warranty out of nowhere even though it was bought by me as a client when the item gets broken!nTruly don’t recommend to buy from them! Even if the price might look tempting - If you want quality and good service then DO NOT BUY from this place!nThe manager was rude and disrespectful to us as their clients and also he was being very sarcastic and mocking us when we were asking them why it is showing on the receipt but they said we actually didn’t buy it.nnI never write any reviews to harm anyone‘s business but this place deserves the worst one of all.
Gabrielle Miller (06/18/2020)
I had bought a ring that was defective and took it to this store to get it fixed. The assistant manager (i think her name is Merriam??) was SO kind and went WAY above and beyond to assist me and make sure we got everything corrected!! I would recommend this Zales solely based off of her customer service and how well she handled my situation! Thank you
Nick Wagner (07/27/2020)
If I could go lower on the stars I would. I went shopping here for a engagement ring and found the one I was looking for after months of looking. They had a sale going for it that ended the day I got there. The sales person was unfriendly, had no clue what she was talking about, and instead of being helpful and giving the sales price she tried just pushing me to apply for their credit card. Any other store would have honored this. Would have expected more from them. They missed a easy sale. This completely ruined our day as we drove hours to go to this location to find this ring specifically. Really felt like we werent valued as customers.
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