PANDORA

Spent an hour in line only to find out they’re out of a charm that I wanted to purchase. If they weren’t so busy letting people cut the line/ chit chatting with one another and actually checking on customers who were waiting, I would’ve been told it was out stock sooner. I literally watched a man help a couple who just walked up for over 20 minutes instead of customers in line, that’s crazy! This location needs structure, professionalism, and the employees need to work with a sense of urgency, especially during their busy season!

The line was long due to the holidays, it is what it is. This young lady,(23) glasses. Was very very nice she did a fantastic job helping me out, she has awesome personal skills. Thank you to her service I definitely felt like a valued customer unfortunately I don’t remember her name

I received a silver bracelet as a wedding gift and wanted to exchange it for a gold bracelet to match my gold wedding band instead. When I arrived, the entrance was blocked off so I stood near the entrance assuming I just had to wait to be let in (no signs posted or anything). An employee rudely came up to me, rolling her eyes, and simply pointed at a few people that were standing across the walkway (not even close to the entrance) as if I was supposed to know that there was a line to get into this place like it's an exclusive club. People stand around at malls all the time waiting for whoever they are with to finish up in the store or to people watch. Anyways I finally get into the store and I asked the same employee if they had any dainty bracelets instead of the more bulky ones and she again rudely responded that this was the only ones they have and that I can look at them online or take home a brochure and come back to decide. I was like uhhh well I can't see them unless I'm here in person and I'm here right now to look at them in person. She kept insisting that if I was undecided about what I wanted that I should just come back but I kept telling her that I was leaving for my honeymoon in a few days and then with the quarantine after, I would miss the window to return/exchange. By the way, zero congratulations on my recent nuptials which is terrible customer service too. I was literally only in the store for 5 minutes, she refused to let me look around and kept trying to get me out of the store so I just took a credit and called it a day. It's a shame that I couldn't just get money back onto my card because this exchange left such a bad taste in my mouth that I will never willingly shop here. Teach your employees some manners or just hire better people.

My Daughter purchased a beautiful ring and the Woodfield Mall Pandora I have called several times just get voicemail. Also my daughter has gone to the store four time because my stones keep coming off. Now three of my stone came out. Worker at Pandora told my daughter tell your mom when she is washing her hands don't wear the ring and I have done that. Helppppppppppppp

1hr 30 min wait in Corona Wait Line and lost patience and left. Waited from 11:15 to 12:45. Had about 4 customers in front of me. Average is 30 min + per customer. I've looked inside and they have 5 girls running the store but only 2 customers inside. Customers have unlimited time to pick and choose while the rest is standing and waiting outside. How they can make money running business this way is beyond me...