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Kay Jewelers

5 Woodfield Shopping Center, Spc D345, Schaumburg, IL 60173, USA

Map

Detailed Information

Place Types Jewelry store
Address 5 Woodfield Shopping Center, Spc D345, Schaumburg, IL 60173, USA
Coordinate 42.0462479,-88.0372001
Website https://stores.kay.com/il/schaumburg/5-woodfield-shopping-cente
Rating 2.9
Compound Code 2XW7+F4 Schaumburg, IL, USA

Openning hours

Monday 11:00 AM – 7:00 PM
Tuesday 11:00 AM – 7:00 PM
Wednesday 11:00 AM – 7:00 PM
Thursday 11:00 AM – 7:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 12:00 – 6:00 PM

Photos

Reviews

Damon G (11/22/2020)

Great experience, wonderful consultants. During the pandemic, I can’t imagine what it’s like trying to keep everyone happy while there are capacity restraints. Greeted by a friendly, energetic woman outside the store because they were at capacity, they gave me great service while I was waiting and helped me pre-select options before I was allowed in store, then the associate who helped me in store was great at well! Thank you for making my shopping experience easy and stress free! Highly recommend!

Малика Касымова (10/28/2020)

I had a great experience at Kay, everyone was professional and my ring came back within 2 weeks. April from the store helped me find the ring with a perfect combination between clarity and value. I will be back for the wedding band.

Dedra P (12/12/2020)

Very poor customer service. Lady asked how much i was looking to spend and when I told her she looked in me in my face laughed and said “WHAT!? Are you serious? For diamond earrings?” Then while walking out of the store i over heard her laughing with other coworkers and telling them what i said. VERY UNPROFESSIONAL & disrespectful and I will be contacting corporate. That could’ve been handled differently.

mena bordeianu (09/16/2020)

They won't honor the lifetime battery watch replacement .nFirst 2 times i replace the watch battery, no problem. But when I went a third time to this location that's when the frustration began. The person working there said she never heard about this policy and asked for the receipt. I told her my name should be in the system, but no. She couldn't find this magical receipt.nWhen I returned with a printed receipt they STILL couldn't replace it as the cap was sealed and she didn't had the tools to open and reseal it.nMay I remind her the battery was replaced twice already at that location with no issues.nWhat a joke of a store.... stay away!