Montgomery Cancer Center

I have been a patient since August 2007. Thanks to Dr. Davidson, I am still here and am relatively healthy. The medical staff are gentle, kind and well informed. The schedulers are patient and compassionate. You have to keep an eye on your bills. The accounts receivable people tend to upcode from the nurse practitioner to the doctor.

I have been going to the Montgomery Cancer center and Dr. Keith Thompson since March of 2018. Dr.Thompson and his staff are wonderful they're very personal and caring. My chemo nurse Katherine Stewart has been amazing. She's always gentle as she possibly can be and she seems to never have a bad day. The volunteers are also very amazing people I don't think I've ever walked in that building and not been greated by a smiling face from someone who works there.

Can you as of today now come in with your family member so u can hear what the dr. is telling the patient and me as the wife t o ensure he is taken care of?

Today due to the centers COVID rules, which were admitted to me they do make acceptations, I was denied access to the building with my eighty-seven year old father-in law (patient). It turned out to be a total waste of an appointment. After explaining his diminished capacity, hearing issues and memory issues I was still denied. I insisted and a nurse named Kelly was called to the front to speak with me. I further explained that my wife and I are his sole care takers and he cannot take care of his self, eat right or take medicine as prescribed without our daily attention. He does not drive or set his own doctor appointments as our schedules have to be consulted. After this explanation nurse Kelly took my name and number and said when he was in an exam room they would call and let me come back and be present to participate in the exam discussion. After an hour sitting outside in the heat (which was ok) I get a call and was asked if I had any questions for the doctor. I said yes, why am I not being allowed to attend the exam. I was told the call would be to let me in and go to the exam room. The nurses answer was the initial basic hand in the face I received at the front door to begin with. I understand medical terms, test results and blood workups and only with the knowledge of those results can I formulate any questions for the doctor or catch any changes they make that may adversely contradict his four other doctors treatments. I missed out on all of those details, so no I have no questions. Shame on Montgomery Cancer Center for being so inconsiderate. Next time I will have a power of attorney in hand, I hope that is not met with resistance. I have taken my mother and F.I.L. to the Cancer Center for several years with no problems. My mother is drooped off and I wait knowing she for now can make her own decisions without on the spot council from family. The FI.L. can no longer. I give a ONE STAR rating for today day only as all other days in the past years have been nothing short of exemplary.

Phone calls almost always end up on voice mail, and often calls don't get returned. Today I received a copy of my records because I moved, and it had some glaring errors. Yes you'll see a lot of testimonies from people who felt everyone was carrying and helpful, but trust me, they are overworked and errors are likely.