Jack Ingram Mercedes-Benz

I would like to start by saying the people at Jack Ingram Mercedes are the nicest I have ever dealt with at a dealership. I purchased my second vehicle from them three years ago and have had the same problem with it since day one. I will admit it is an intermittent problem but two different service writers have been in the vehicle with me when it has occurred. They also have been in it when it would not. I was told multiple times that if the computer will not tell them what is wrong they would not replace anything to try and fix it. I have worked in electronics most of my adult life and if you don't start replacing the most likely components to try and fix an intermittent problem, you just have to accept the problem. I am not willing to accept the problem on a $63,000 automobile although I have been accepting it for three years. Automobiles manufacturers are filling vehicles up with tons of electronics and bragging about the technology they are using. If you are going to use it you better start supporting it by doing what I talked about above. They were supposed to find a like vehicle for a straight across trade nine months ago. I haven't heard from them in eight months. My vehicle is paid for by my company every five years and I have two years and 35,000 miles warranty left on it. I am paying over $20,000 out of my own pocket to buy a replacement ahead of time. Needless to say it is not a Mercedes and not from a Jack Ingram Dealership. This should express my extreme dissatisfaction with this dealership and their lack of performance. I have spoken with other customers and apparently I am not alone in this opinion. Having nice people is nice but it doesn't mean much if they don't solve your problem. Especially if it is totally covered under warranty. Not much of a warranty at that point. I have just gotten my new vehicle and am very pleased with it. The two things I like the most about it are:n1. It is not from Jack Ingram Mercedes.n2. It is not from Jack Ingram Mercedes.

I bought a Mercedes from Jack Ingram Mercedes this week, and I’ve never had a better experience. I had a bad experience at the last Mercedes dealer, and I put my trust in them on the car because I had not seen it in person. Tony and Shawn did a fantastic job, and I’m truly thankful for their efforts. I wasn’t trading anything, and they sent somebody to pick me up, and I live over an hour away from the dealership! When I arrived, my new car was cleaned, and I was able to walk right in and knock my paperwork out in less than ten minutes thanks to Shawn. This literally has been the best transaction I’ve ever experienced. I’m so thankful for the Shawn and Tony, and I’m in love with my new car. I would recommend this dealer to anybody in the market for a vehicle, as I received a first class experience!

We were driving our Winnebago View/on a Mercedes 3500 chasis about 35 miles south of Montgomery when our ABS/Cruise Control/ESP were disabled due to a malfunction. Called dealership & had to leave a message. So we kept driving to dealership. When we got there, they got us in within 30 minutes. Ben in service knew exactly what was wrong, wheel speed sensor. Diagnostic determined which wheel. Fortunately they also had the part in stock. Spent about 2 hours at dealership & it was under warranty! Very nice people too! Would not want to drive far with this problem as things just were not working right!

When I bought my SUV in Nov, I left with the feeling the folks there cared. After a few weeks they had not paid my lease out with MBF. It took my multiple calls to get it taken care of of. I was also due a warranty rebate that I have called multiple times about. The salesman will not answer my calls and has not since I bought the car. Sean was to get my warranty rebate processed after I called him in January. I still don’t have my rebate and no one answers the phone. This is my 3rd or 4th Mercedes from Jack Ingram but it will be my last. I can’t imagine their service being this bad.

They are polite & professional. However, they charge ridiculous prices. Example: $450.00 for a battery that was $220.00 at Advanced Auto Parts & $1,250.00 for an alternator that costs $150.00 brand new online.