Stone Inc

The people in the showroom are very rude and mean. They actually made me cry and ruined my excitement at remodeling our bathroom. Apparently our sale wasn’t as profitable as someone who came in after us who was doing a kitchen. They yelled at me for requesting prices on too many samples. I would never go here again.

I first walked into this showroom two years ago while searching for marble or granite for my business, Alicia’s Homemade located in Worcester, Massachusetts. I have to say, I had been to EVERY showroom from Worcester to Framingham and this is where I bought my stone. I looked at so many and just couldn’t find something I liked. The issue was, I had a vision in my head and everywhere I went, other showrooms sales associates tried pushing their selections on me not listeneing to what I wanted or the vision I had for my first retail location. It was a very important piece of my store! I wanted to be taken seriously and not viewed as just another “sale”. The staff at Stone Inc., was beyond patient. I went back several times and they were all helpful, friendly and really listened to what I wanted. Based on my vision they had many options in store and even took me to their warehouse in Marlborough to help with my search!! Needless to say, after many times back and forth, they helped me pick the PERFECT slabs for my new retail location!! I was absolutely elated! When it came time for fabrication, I was able to go to their fabrication shop and film this! What an amazingly talented crew!! From the lead fabricator cutting the slabs on a huge saw, to the guys edging, everyone was friendly, eager to please and had just as much excitement for me and my store as I did being there to see their work!! I’m grateful to the crew that worked overtime to install this on a cold day and so happy with the whole process!! Since purchasing my stone, I have sent many friends and family here and they’ve all been happy with their kitchens/bathrooms as well! Thanks again for having patience with me!! I really love the stone!!

I had awful dealings with Mark Mallegni at his other companies. He stole money from me and refused to return my refundable deposit. Look up his name online and see all the lawsuits against him and the companies he owns. Do not do any business with this crook.

The day my counters were installed, I found out hours after I was expecting them at my home that the blade broke while cutting my counters THAT MORNING. I was the first appointment and my counters were not cut yet? Since install I have been waiting for 3 months for someone to schedule a replacement for a portion of my counter that was cracked at time of install. The granite on my island does not sit flush on the cabinet and while cleaning out my cabinets, I found a piece of wood that had broken off my cabinet when my original counter top was being removed. Nothing was pointed out to me during the install. I have had many email exchanges with a couple of people with no resolution. The owner did not bother to respond to my emails at all. The one star is for their outstanding customer service PRIOR to final payment. One thing they are very good at is taking your money and running. I have read many great reviews for this company so, I am sure when things go well, they are a 5 star company, it is when things don't go as planned that they fail. They do not stand by their work. That is the difference. I do not recommend this company. UPDATE: 1/16/2019 Still no resolution. They chose to ignore the BBB's attempts to resolve and the issue has been escalated to the Attorney General's Office.nnUPDATE: 2/14/2109 Once Alicia H. was informed of all that had occurred, positive things started happening. Stone Inc. made good on all of their promises. My understanding is they also made necessary staffing changes after the issues with my counters came to light.

The team at Stone Inc from the time you walk in the showroom right through the installation are terrific. They have some really nice displays in the showroom which make picking something out much easier.