E-Z Rent-A-Car

Was told on the phone that there would be cars when i arrived , upon arrival the counter was closed and there was a note directing customers to advantage car rental ,once i arrived at the advantage desk i was told that there were no more cars , how does a car rental company not have the very product that they need to operate ?

This company took our reservation.With no way to contact anyone there is no one answering there phones to handle any sort of issue. When we arrived in DFW airport there was no one at the desk just a sign telling us to go to a different company that would be handling our rental. Rented a 2 door car,Which was not available.They put us in a full size suv more vehicle than needed + 3 times as much the fuel to operate. At no time was a premium package offered to us. This package apparently carries a toll tag as well.We are not from Texas so it would have been nice to know about your toll situation.All your tolls are apparently cash less. There for its a little hard to pay it once we were aware.....The biggest kicker here that shows how much they appreciate your service is the Toll charge totaled $2.70 they billed me $32.70nnSo to recap no one is available to answer the phone for issues.nNo one is at there booth! There sending you to another rental company to get your stuff. I know it says that you may get that car or similar but a Yaris to dodge grand caravan is not even close.No one was there at the time of drop which is mandatory to put to reserve.A gentleman from another lot from a different rental company let us into the lot so we didn't miss our flight..These people are not around to help,service or anything they are riding off the backs off the other companies there.However someone is somewhere from this company sending out invoices ... but no one is conveniently there to talk to. While in the meantime the toll office is charging late fees. This company has a money grabbing scheme in place.nAVOID AT ALL COST.What you think your saving for the car once you get there and stuck you have to take what they give .

Staff is great and helpful.nnHowever...nnCompany overcharged me when I dropped off the car early. I had to go through three people to get the issue resolved.nnThe problem is that this created a situation where I was 30 min later to airport. I wonder how often this company overcharges believing people will simply eat the cost. I had my contract in hand but the company kept suggesting I owed more, would not examine the issue, or honor the contract I signed when I picked up the car.nnDominica at the DFW Advantage counter was very direct, took care of my problem, and apologized for the issue.nnProbably best to stick with a company that has a higher rating than this one.

I was sorry to see they filed for Bankruptcy this was a great rental car agency. Sad to see it go

Exactly as the name implies it was easy!nAffordable too, I had a minivan but had planned on having a car which was fine I just don't like Dodge Caravans to drive myself.