The Dog Outdoors (Shipping Facility)

Scott was very accommodating in finding why the post office hadn’t shipped our Buddy Rider and made sure we received it before our biking-camping trip. Our dog loves his new ride and no learning curve with him. He sat right down inside of the Buddy Rider and we harnessed him up according to directions and we were on our way.

Scott and Matt have been fantastic with my order, both times. I order to Canada, and had to have some help with the engraved tags. They kept me up to day and made sure that I was able to actually order them in. These guys are friendly, prompt, and knowledgeable. I would order again and again from them. Being able to ask questions to a business owner and workers, who also care for dogs and are passionate about them - you really can't miss. Everything is superb quality, and a very well thought out inventory.nThanks guys!!!!

AMAZING customer service! Seriously can’t recommend them enough. I spoke to Scott and he was so helpful and even emailed back on a holiday!

They sell great products! I saw their website online and since I live close by I decided to ask them if I could come by and pick it up to which they said yes! Easy payment on the site and easy to pickup even though the offer free shipping I did want to try the product out today!

I highly, highly, HIGHLY recommend this business. It is a family-run business and the owner is an incredible man who clearly loves dogs. I cannot speak highly enough about him. Right after I made my order, my toy poodle was struck with paralysis from a condition we didn't know she had. We have ALWAYS had trouble finding a harness to fit her and never had one that worked well for her slender, small body. It was always like a Goldilocks problem of 'too big' or 'too small'. I knew we would need a harness right away to keep her near us as an extra safety measure just in case she would startle and fall. I wrote The Dog Outdoor and asked if there was any way I could rush shipping. This man is absolutely amazing. He wrote me several kind, heartfelt emails and he clearly cared about Rosey more than he cared about any profit. He insisted on paying for rush shipping himself. And he did all of this without making any parade or deal out of it--it is clearly just the way he is. And all this happened the day before Thanksgiving through right after, when he was his busiest at home and with his business, I am sure, but you would never know it from how kind he treated me and my baby girl. I am going to tell everyone I know who owns dogs to buy from this store. Also, the harness is the FIRST harness we have ever had that fits our dogs (both of them, we got two harnesses) perfectly. The harnesses are absolutely super comfy (we got the ombre harnesses) and they are sizable around their waist and around where it attaches up top. It is perfect for both of our dogs. Also, they are super well made. It is really rare to find a business anymore who cares more about people (and, in this case, puppies) than profit, but this man definitely does, so I will never buy harnesses anywhere else ever!!!