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Rafael Suarez (11/06/2019)
Sad news! Very bad news that Super Shuttle pulled out of the Houston market. Best fairly price alternative to the airports in Houston gone and honestly not seen anything in the news. When they canceled all my bookings they just told me on the phone they were not making money in this market. Very sad.
Alan Bulfin (05/25/2019)
The worst customer service I've ever had. Prepaid for shuttle for my family no Shuttle waiting over an hour. 1st I was told 15 minutes then I went to 45 minutes and now it's all the drivers are Notgoing to come . Asked to speak to a manager was told no asked her name it's none of my business what her name is. My advice to all people do not use super shuttle. At the Houston hobby airport. They're happy to take your money and leave you stranded there
Joan Littleton (08/13/2019)
Do not use this service. Was going to Hobby airport and they called me at the last minute and stated they had no driver. The person that called was rude and indifferent to the fact they were leaving me without a drive. Contacted the corporate office and they did not care. I had to cancel my flight and ended up driving to Dallas. If you could give them no stars that would be my preference.
Cynthia Shands-Ballou (08/31/2019)
Bad Customer service!nDo Not use! Pickup went ok to Hobby, but NO SHOW on return pickup Oct 26. Was told to find another way home and would refund money. Had to get a taxi to Webster - $46 with tip and yet to get my refund that was promised to be done within 1 BD it has been 3. Will also be reporting to BBB.
Michele Willis (07/22/2019)
Do not call Super Shuttle if you need a drop off or pick up at Hobby Airport. Called the morning of the flight and said they didn't have a driver, then called back 20 minutes later and said they had a driver. Ok, got picked up and made it to the airport with enough time.nComing home had a reservation for a pick up at Hobby back to my house in Clear Lake. The person at the desk for Super Shuttle said no drivers were available and I would have to wait over an hour for someone to come and take me home.nWhat is the purpose of making a reservation only to have them basically cancel it. Worthless customer service. Ended up getting a taxi.
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