Map
Detailed Information
- Place Types Car rental
- Address 8620 Panair St, Houston, TX 77061, USA
- Coordinate 29.6512651,-95.2643684
- Website https://thrifty.com/loc/ll/US/TX/HOUSTON-HOBBY-AP/8620-PANAIR-R
- Rating 3.3
- Compound Code MP2P+G7 Greater Hobby Area, Hou
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday 8:00 AM – 6:00 PM
Photos
Reviews
I rented a vehicle from Thrifty Hobby Airport in Houston on 3/5 @3pm to 3/8 @ 3pm. When I arrived to Thrifty to retrieve the rental there was an 2+ hour wait time. I waited outside with my luggage for over 2.5 hours because my ride had left, MAJOR inconvenience. I did not depart from Thrifty until 5:41pm. I specifically. asked the guy at check up to update my return time from 3pm to 5:41 pm, unbeknownst to me he did not. On March 8, I returned the car to Thrifty around 5:20pm. Last night, I received my invoice and was billed $53 for an extra day because it says the car was returned at 6:11pm, which is a complete lie. I'm livid at this point because I am being charged for an additional day when the car was returned to them on time, matter fact before time. This is bad business on Thrifty part. Now only did I wait over 2 hours to get the car but I was billed for an additional day. To all viewers please learn from my mistake and go with another rental company.
Thrifty and Hertz are at the same location. Do not book here because your reservations do not matter. You will wait an hr to get to the front desk + an additional 2hr wait for cars to get cleaned and ready.nnThe staff are nice but the blonde haired checkout lady lies and tried to get you spend more money.
If I could give negative stars I would! Do NOT rent with them. We prepaid for a rental days prior to our visit to Texas. They never sent us a notice or anything of an issue. When we got there, they said no cars for minimum 3 hours. We are standing there 1 hour from our condo with two small kids. I told her no way! We paid and booked ahead. She said basically she could care less “don’t shoot the messenger.” I asked if we could get a refund. She said no. I asked for a manager and she said there wasn’t one- they were on a “skeleton crew.” We are stuck here 3 hours in the sun with two small kids. RUN away.
While waiting for our shuttle at the airport we noticed as an Alamo van pulled away another pulled up as did Enterprise and other rental companies. We waited through several rotations of those pick ups before our shuttle arrived.nArrival at the rental office did not look promising. One employee at the counter for Thrifty and Dollar. Person on line in front of us was waiting an hour plus... we are still waiting with 5 customers behind us with add’l people lining up. Poorly run operation!
I am truly disgusted with this location. I had reservations for a full size pickup, which was scheduled four days in advance for Saturday morning pickup at 0800. When I arrived at 0755, there were no cars, trucks or people in the lot or office. I called the 800 number and my reservation was valid, so they called the office location, and we sadly unable to get an answer. I waited for an hour and a half and no sign that this location was going to open up. I was stuck without a rental. I wouldn't recommend this location to absolutely no one ever. That's no good business. Several people had the same problem. It's disappointing.
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