Kookaburra Bird Shop, LLC

I wish they had more than 5 stars for a rating. AWESOME experience with Chris who took EXCELLENT care of my Sun Conure this morning. Its always a risk when taking your baby to someone new for the first time. Chris answered all my questions professionally and politely and again took awesome care of my Mango in getting his claws and wings clipped. Because of Chris.... I am a Kookaburra customer for life!!!!!!

Been going here since I was a kid in the 90s. They're careful not to encourage impulse buying. It's a great place to learn about new birds. They have diy supplies to make your own toys.

Helpful and knowledgeable. A gentleman answered my questions on the phone and was very polite. I didn’t manage to get his name but the employees here are very good at what they do.

A lengthy but important review:nnI have visited this shop several times over a two year period. The first time I went the staff member there (it’s always the same person, I believe he is the manager) was somewhat friendly and willing to have a conversation with me. The only thing that stood out was that, although I told him about our many large parrots and extensive bird history (we used to rescue) he acted as though I knew nothing.nnSubsequent visits only offered an increasingly unpleasant experience as the rudeness of the staff seems to intensify each time. The last couple times we just stopped by to see if they had any birds (they rarely do; we know people in the industry and know why they don’t, but that’s not our business to share). We chose not to interact with staff, but could hear the staff’s demeaning and belittling interactions with other customers.nnOur final visit to Kookaburra was when a woman came in and asked if they ever have cockatoos for sale. The staff member abruptly told her they never carry cockatoos. They woman, an unknowing customer, asked why, to which the staff member loudly and abrasively snapped back “ma’am have you ever even heard a cockatoo scream before?!”. The woman was clearly shocked. My wife and I (cockatoo owners) were so embarrassed and sad for the lady we kindly took her aside and briefly, nicely explained why cockatoos don’t make good pets for novice owners.nnWe’ve talked to many people in the hobby and this is a very common experience with kookaburra. I don’t know how they don’t have more bad reviews.nnTo the staff. As an experienced parrot owner, rescuer and soon to be veterinary student, I strongly recommend taking a different approach in how you interact with the general public and educate people about birds. I admire your knowledge and desire to ensure people don’t make an uneducated decision in purchasing a large parrot, but remember that you don’t know everything, and at one point you knew nothing. Be kind to those who have little knowledge. Don’t insult those who may have more knowledge than you. Many people are turned off by you’re attitude toward customers. It is up to you to turn that around.

Fantastic place for my green cheek conures to get their nails trimmed. Got the yearly package for two birds, and the staff are professionals and know what they're doing.nnThanks kookaburra!