The Pooch Patio

This place is so well run. I am over the top impressed. April (the owner) has covered every possible detail, and it shows. I left my “senior” pups here for the first time and admittedly was nervous about making such a big change. Not only did PP have the perfect boarding program for my fur babies, but when I picked them up at the end of their week long stay, they were so calm and content! They looked healthy and rested. This has never been the case with previous providers. I also called multiple times during the week to check on my pups and everyone I spoke with was so kind. And I’m sure I drove them crazy! I am thrilled to have found Pooch Patio and look forward to being able to travel in the future without having to worry about my babies.

I take my mini Australian Shepherd, Bonnie, here a few days a week for the past few months since we have gotten Bonnie. I am a helicopter dog mom, and this is probably an understatement. We have tried and researched many doggie day cares around the Dallas area, and no place has made us feel more comfortable than Pooch Patio. The staff is friendly, but they all know Bonnie by name and Bonnie is beyond excited to see all of them.nnI love that they group the pups based off of temperament and size, knowing my girl does better with smaller-medium sized dogs. The cameras are awesome and I love being able to check in on Bonnie during my breaks. She always comes home absolutely exhausted, and for an Australian shepherd, that’s a hard thing to achieve. I always see somebody in the rooms watching the dogs and monitoring that there is safe play occurring, which is something I love.nnAny concerns I have ever had with Bonnie the management always is so forthcoming and upfront about how to fix the situation or to help Bonnie feel at home there. The healthy communication is something that I truly respect and value.nnFinally, the grooming is top notch. Bonnie always comes home smelling great and looking so pretty!nnThough we have never had to board Bonnie overnight, I know that I would feel 100% comfortable doing it here. We love Pooch Patio!

I absolutely love and trust this groomer. They are completely professional and have great groomer and stylist. For an additional charge, you can allow your dog to play in doggy daycare which is amazing too me. They also have a video camera which you can watch and your little fur baby have fun with other doggies. The prices are on the higher end but completely worth the money. I will not take Livi anywhere else besides here.

My 10 yo Maltese, Madeline, has been going to The Pooch every 6-8 weeks for grooming since she was 12 weeks old. Every experience has been stellar, and she always comes home happy and with a perfect hairstyle. She gets a super short cut, and not once has there ever been a nick, abrasion, illness, or grooming mistake.nI also had a doberman that attended daycare regularly, and he would run inside so fast he would practically knock the door down and run them over to get to the play yards!nI love the consistency in the friendly staff (no high turnover and the manager has been there since it opened over 10 yrs ago) and how they always know who Madeline is. There is also incredible communication with the clients, and the facility is always spotless and smells nice and clean (which is not an easy feat with a bunch of doggie butts running around!)nI highly recommend The Pooch Patio for all your puppy needs!

Extremely disappointed with the customer service received this morning. I was turned away from my dog’s grooming appointment, even though the error was obviously made on The Pooch Patio’s end. I called to book this appt over a week ago and was told specifically that since I wanted a grooming appt and not just a bath the soonest available was today. When I showed up with my dog, I was told I did not have a grooming appt, but a bathing appt. even though I specifically said no when asked if I wanted the same service as last time (bath only).nnMy husband and I are on a “staycation” in Grapevine and woke up at the crack of dawn to pick up our pup from a friend in Grand Prairie, to make it to our 8am drop off time. Only to be turned away and left to find other arrangements for our pup.nnI have a goldendoodle which has long hair that easily mats. I repeatedly made the scheduler aware that I wanted a GROOM. Whether or not I wanted his hair cut short or just trimmed, I had left up to the groomer depending on the amount of matting. The employee even read me the appointment notes which stated if dematting will require too much time or money, I would like a full haircut. So it seems to me there should have been time allowed for a full groom either way. I’m extremely disappointed with the lack of compromise or accountability of the staff and will not be coming back.