CVS

I love the women at the pharmacy they have helped me for years and are constantly being pulled in many directions but always find time to answer any questions I have

I had the most ridiculous and disheartening experience at a CVS I’ve been going to weekly since November. I work in Preston Center and stop in to buy mint for our host stand. I take my bag with me because it has my cloths for work in it and my wallet. I shouldn’t have to explain why I have a purse on me, but in the case I guess I should. Never have I been YELLED at to leave my purse at the front when I walked in that store. I wasn’t even 10 steps through when one of your store managers (ALEXIS) came running around the corner demanding that I do so. I turned and asked her why a lady had her large black purse in tow. After fumbling to come up with an explanation I was told, “we already spoke about her situation since I wasn’t at the door when she came in”. I don’t know what that means or how that applies to me, but I don’t trust strangers with my bag and I don’t steal. I proceeded to go to buy my mints and she yelled that if I wasn’t going to listen she’d have to follow me around the store. And that’s exactly what she did. Followed me to the mints and back to the register. Is this how CVS treats their CUSTOMERS? Like thieves? Is this the training you provide your management team. To humiliate and harass the people that come in to spend their money in your establishments? If someone could reach out to me on this matter, that would be greatly appreciated. I have NEVER been asked to leave my bag at the front of a store in my life. Do you have liability insurance if someone were to steal from me? This incident occurred July 1, 2019 at the Preston Center Complex on Westchester in Dallas, TX

Very poor costumer service. If you have to go, avoid ALEXIS (for what I see this is not her first bad review) .. She doesn’t know how to provide good costumer service.

MINUTE CLINIC - walked in, was out with my Rx in less than an hour and Robert Dudley, NP was stellar! He was knowledgeable, personable and even went the extra mile to get me the cheapest cost on my Rx (ended up being even cheaper than the discounts the pharmacy gives you). Thank you, Robert!!!

Very inconvenient...extremely hard to get parking near it. Didn't see a drive thru. When I was finally able to get into the store and back to the pharmacy to drop a new prescription, I got a quick, snarky response saying they didn't carry it. That's it. I will not go back.