All Access Plumbing

Call Jeff to clear a drain in the kitchen of one of my rental properties. He was communicative, professional, and responsive. The tenant said he did a good job, was tidy, and professional. The price was great, and I would definitely use them again.

Wish I could give them no stars... after being called out by my home warranty company they looked and found the problem in 2 mins of being at my home.. he was overly worried about getting his 100$ for being called out , then proceeded to tell the warranty company the part was missing instead of broken so he didn't have to come back out and fix it.. I took pics of the broken piece after he left.. it was broken not missing, warranty doesnt cover missing, so he took my 100$ and didn't have to fix anything or do anything at all for it..not happy at all and wouldnt recommend using them unless you want to literally give your hard earned money away.. now I'm stuck with leaking sink and having to buy the part myself to fix it anyway..they had already called and delayed coming out because of what they called a mechanical issue..

Fantastic human being. No doubt about his level of professionalism and cleanliness, very affordable and conscientious contractor you could have.

All Access was set up to check on my water heater, by my home warranty company because I was not getting hot water. The morning Inwas scheduled for service, I started getting hot water again so I called All Access an hour before service was scheduled and left a message to cancel the call. The plumber showed up anyway and I explained to him that I had called the office an hour earlier and canceled the call. He called his office to confirm and then told me that they had received the message and to call back if I needed future service. Then I get a call from my home warranty company stating that I would receive a charge because All Access was claiming I never called them, which was a flat out lie. I called All Access and all of a sudden they are telling me that they never received a call. I told the woman that the plumber himself told me they received my message after he called their office to confirm, and that I had the call in my log, including the call duration which would indicate that I left a message. When confronted with this, the woman simply hung up on me. Now I have to go through a dispute process with my home warranty company because first of all, they don't run their office efficiently and did not cancel the plumber in time before he arrived, then they lied to my warranty company and said I never called! AVOID THIS COMPANY!!! They are poorly run and actually lied about what happened! I will be filing a complaint with the BBB.

My home warranty company set them up to come fix a leak above my water heater and the day of the service they called and told me they couldn’t come due to mechanical issues and would be out the next day. Mind you the appointment day was already 4 days after the claim was put in and my ceiling is falling and water running all in my garage!! When I told them that, Chantel was very rude and had a horrible attitude with me and said “Well o don’t know what you want me to do about it we can’t get there until tomorrow.” Then come to find out they cancelled on me all together. I wouldn’t recommend them to anyone EVER!!