Drain Masters

Drain Masters was sent to my home by my home warranty company because I wasn’t getting water to my disabled sons bathroom. The first plumber came out and determined that the water line was clogged with debris and left because the required work had to be approved by my warranty company. They called me a few days later and told me that the job would be over $1200 and that my warranty company would pay all but $680. So we schedules the job and they came out and finished in less than 3 hours. But they charged me a full four hours at $115 per hour. When I asked why I was told that they charged me for a full hour hour of labor for the two guys going in Ace Hardware and spending less that 10 minutes buying six valves to install for the job. Because they were on the job. But no real explanation as to why I was charged for a full hours labor for 10 minutes shopping time. And $200 for the six valves. I was informed that this was standard practice and that they had done me a favor by not charging me for drive time and travel time. Two different things according to them. And that as soon as they got in their vehicle and turned on the gps to head to my home they were on the job. i always thought that your time started when you were actually on the job and not before. But they’re coming up with more and more ways to gouge the customers these days. And on top of that they charged $20 for the “privilege” of paying my bill with a debit card. The woman I was talking to actually laughed at me and told me they were doing me a favor. That they could have charged me more. I would never use Drainmaster again! The only reason I gave them 3 stars is because the plumbers were professional and did I their jobs well.

The were very quick to help. Very happy w the work and the price.

Had to have someone come out and take a look at a toilet that had been leaking. I didn't catch his name, but he came out to Vapor Maven in Pocola and got us fixed up so quickly. He was an honest and hard working man. Will definitely be back to you guys if any problems arise in the future!

Great service except for the main water line busting after they fixed pipes, but they came back out and got us taken care of quick

They were early which was great! And did a great job fixing the issue. Service guy was polite and curious. GREAT SERVICE ALL AROUND