XXmaps.com

Home United States North Carolina Zales

Zales

4325 Glenwood Ave, Raleigh, NC 27612, USA
Map
Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
Photos
Zales
Zales
Zales
Zales
Zales
Zales
Zales
Zales
Zales
Zales
Reviews
Emma Ruth Cochrane (03/08/2021)
Honestly, the staff is nice in person but their customer service when it comes to addressing orders online is a mess. After visiting the store I had to order the wedding band I wanted and have it shipped to the store. It sat at a store for a week and a half without them notifying me. I called multiple times a day and they never answered. I had to call the overarching Zales customer service to get a status update date. After finding out that it was in fact ready to be picked up (and had been for a week) it took them over half an hour to find my order then I had to send back to get it resized. So I still don't have it and who knows when I'll get it back or if they'll even notify me.
Garrett Kipps (Gk2011) (03/10/2021)
I don't have enough time to explain how terrible my experience has been with this Zales branch. Just do yourself a favor and go anywhere else, even just another Zales as I only have experience at this one. Insults my fiancee, and managed to not even put the right name on paperwork for jewelry that had been sent out and took the owner looking it up on security camera to find out what happened and finally locate it. More but honestly just avoid...
Alexis Roberson (12/21/2019)
I purchased items with a new associate on 12/10 who I could tell was learning. She tried to get all the answers and needed assistance. The associate she asked for help was Terry. HORRIBLE customer service at best. I’ve had bad experiences with her when my diamonds came out both my rings. At one point she yelled and the lady who was helping me for asking a question. I’m a manager in retail and there is no way I would have allowed this in front of customers. On 12/12 I placed an order online and had them shipped to the store since the customer service is not the best. Well here it is 12/21 and I have to mail these items to different states and haven’t received them. I called customer service and my items(all 10) have been shipped and received at the store a few days ago. Not one phone call. I can promise you I won’t be shopping at this location EVER!! I have one more item I’m waiting on and I know they won’t be calling but have a smart answer when you come in before they call.
Brittny Alston (07/19/2020)
Closes before posted store hours. First time I went, it was 30 minutes before the mall closed and their gates were down and they said they have to close 30 minutes early to reconcile the store. The following week, I tried to go an hour and a half before the posted closing time and they said they were closing an hour earlier than their posted hours to reconcile the store. Over it, will be shopping with another jeweler.
Tee Taylor (02/29/2020)
I will never go back here. Ever. One lady was really nice about the issues at hand but the other lady made unnecessary comments under her breath where she thought I couldn't hear her and didn't help me in the slightest. I was there to pick up two rings, should have been in and out of there in 5 minutes with both. I had to stay and fight for one of them for an hour and a half. And one of the rings (the one I needed resized, down one size) still doesn't even fit right.
Similar place
Village Goldsmiths
206 San Felipe St NW, Albuquerque, NM 87104, USA
35.0960691, -106.6692448
+1 505-907-1533
https://local.yahoo.com/info-169267359-village-goldsmith-albuqu