Family Healthcare of Hagerstown

I’ve been a patient here since 2009 this dental practice is horrible. I called in about having a tooth pulled and was told I needed to update my proof of income, which I did. Appointment was scheduled I assumed for my tooth to be pulled but it was only for a cleaning, I was told I’d have to comeback for that tooth to be pulled and that appointment was pushed 2 months out, the day before the appointment the office called me and told me again there was no updated proof of income on file for me and my appointment was canceled, lady was very rude and wasn’t trying to hear that I’d already done proof of income. That whole office was unprofessional they are just trying to bill your insurance and get you out the chair

I have been going to this office for therapy for a year because I lost my wifenOf 45 years from cancer.they sent me a letter telling me I need to find a new provider.i switched my insurance to a Medicare advantage plan.i am not gonna start in with somebody new now.its obvious they don't care about their patients .Its all about the money.steve temple.

Getting Rx's renewed for refill is always a problem. After my appointment last month which was solely to have Rx's renewed. When get to pharmacy in same building only 1 of the 2 prescriptions were sent. Went immediately back to Family Health to get other prescription after a week of constantly inquiring about it never did get it. Recently needed another script refilled thru mental health a script that was supposed to be on file at the Express Pharmacy. When I called I found out that it was deleted. The previous month the pharmacy was out of that medicine so I had it filled at another pharmacy. For whatever reason pharmacist removed both scripts ???. Oh and learned then that the prescription I tried to have refilled for over a week had been filled at some point, never notified. Now I'm forced to call refill line to get script that should have already been on file. Only now get call back next day after calling it in telling me it's to soon to be calling. There policy is 3 day's before it's to be filled. My experience has been that the 3 days isn't enough time for them. That's why I started calling a little sooner than the 3 days. Tried to explain this to person who called but they were so rude. When I mentioned I knew that I wouldn't be able to have it filled until Monday (this is on previous Wednesday) she goes on to say that I wouldn't need it until Thursday. My insurance and federal law will only let me get my script every 28 days. I try to pick it up on 28th day just in case there is a problem ( which has happened) so I don't go without medicine.

The cancel policy is BS. Bennett canceled on me less than 24 hours in advance and no apology or anything about that. But i overslept one appointment and I gwt a call pretty much on my behind even tho i called to reschedule. Been without my meds for 2 weeks now because of being canceled on and won't just give me my refills on the meds I need which aren't supposed to just be witbdrawn from. Horrendous

Ms Walker ( I won't call her Dr) has no compassion or interest in your health problems. I wonder why she became a doctor when she so obviously could care less about suffering. Every interaction seems like an inconvenience to her.