Map
Detailed Information
- Place Types Car dealer
- Address 414 W Fred & Ruth Zigler Memorial Dr, Jennings, LA 70546, USA
- Coordinate 30.2420964,-92.6606969
- Website https://sterlingbuickgmcwest.com/
- Rating 4.5
- Compound Code 68RQ+RP Jennings, Louisiana, Un
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 3:00 PM
- Sunday Closed
Photos
Reviews
I was looking to buy a truck and and found one at another dealer. I asked for a workup with and without a trade-in. The dealer I contacted did not take me seriously and delayed getting back to me. I contacted Brian Bruchaus at Sterling, he got on it immediately, found a nearly identical truck with the features I wanted, worked it up with very competitive pricing, did most of the information gathering by phone, text , and email, then met me at the Sterling lot for signing the paperwork. The staff was friendly and helpful, making this one of the most stress free and personable vehicle purchases I've ever experienced. It's nice to know that 'personal service' is still something to be had in this day and age. Thanks Brian!
I was looking to by a 2021 GMC Canyon and the sales people were wonderful to deal with. They are very passionate about what they do and are not pushy at all! If you do not seem ready to by a vehicle that will not make you uncomfortable and will work with you! I really want to thank Shelly Zaunbrecher & Glenn Johnson on making it a wonderful experience. My family and I will be back!!
I used this dealership in the past and had no issues, but today going in I was very displeased. I was not told prior to my appointment, even though my car was under warranty they would still charge me $150 to look at it. I’ve NEVER had to pay this and my car has been in a dodge dealerships well over 10 times. At the previous dealership I used, I got a rental anytime my car had to go into the shop for mechanical issues. Not at this dealership even though it’s something I paid for (it’s included in the warranty) ( I bought the car new in the summer of 2016 and have the extended warranty). They told me if they had to order parts, they would put me right back in my messed up car that needed them same parts they were ordering. They are charging the warranty work to Dodge (or whomever I have the warranty contract with), and can just as easily charge a rental car to Dodge. Although customer pay is the preferred method of payment, warranty work still pays. Dodge owes you something to drive while they repair their discrepancies. I would most certainly look for a dealership that appreciates my business, and by that I mean goes that extra mile to ensure the repair process is as streamlined and painless as possible. After all, the only fault I have is paying thousands of dollars for a car that is in need of repairs…
Shelley listened to what I was looking for for my family and my price range. Not only did she get back to me quickly, but she also brought up cars I didn’t even know anything about. That ended up being the direction we went in and I could not be more excited about my purchase. I’m thankful for her patience and her timely responses.
Logan Richard was my salesman, helped me make a smooth transaction from Louisiana to Texas, even dropped the car off for me. His manager was even pleasant. Loved it all the way up to titling and registering my vehicle. I received a bill from the dmv saying they were short funded so they returned a check to the dealer for my taxes, title, and registration of my vehicle...nnI understand there are different rules or protocols for each state so I figured there may be some complications because I’m in a different state, so maybe there was a mistake. Fine, it’s a mistake, get it fixed right? Plus time isn’t of the essence so I’ll be patient and wait for my plates. But when I called to find out info to be able to get my plates I got some uptight, extremely rude employee named Taylor. She definitely needs further evaluation about her position because the way she kept talking TO ME AND OVER ME was extremely uncalled for and rude. Customer service is not her virtue. The words that came out of her mouth were astonishing as well.. I let her know I paid my taxes, titling, and registration fees. She said “oh yes, well whatever you paid is what I sent off so you’ll be responsible for the rest, so it’s up to you to handle that” and just kept cutting me off when I tried to explain to her... anyway, I know what I paid for and I can’t fix dumb, so I let her rant. Then I kindly asked her to transfer me to my sales person or his manager.. didn’t even hesitate, say good bye or anything.. just transferred me. Her demeanor was as if I was bothering her or wasting her time.
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