Publix Pharmacy at Shoppes at Ibis

I would have rated this pharmacy and their personnel at 1/2 or zero stars if that was possible. I took prescriptions for 3 vaccines (not Covid) over a month ago. They had one in-stock and had to order the other 2. Long story short, they “lost” the other 2 prescriptions and said “you need to contact the doctor to have them reissued.” I visited the doctor today and had them both fax copies to Publix and provide me a hard copy, as I didn’t trust the personnel for obvious reason. When head home, I called the pharmacy to confirm they got them. After keeping me on hold for 5 minutes, the woman said they hadn’t received them. So I stopped in with the hard copy. I have it to one of the staff and waited 5-8 minutes with no communication. No sorry this is taking a while, I’m working on this, nothing. Poor attitude and customer service. I was then told they could order one and administer at Ibis. They said I would have to go to another location to get the other one. I asked if they could bring it to Ibis since this is my regular pharmacy. “No. You have to go to the other location.” After confront all three of the staff about their unprofessionalism and lack of customer service, I was given a bunch of excuses and zero apology. This is not just a business but my healthcare and I take it seriously. Talked to the store manager who was very apologetic and said he would speak to supervisor and get back to me. Hopefully he does this.

I had to make last minute changes on a cake decorator and I am so happy I went to Publix to make my cake happen. We got so many compliments on the cake. It was so delicious and absolutely beautiful. The girls were so amazing in the catering department and fulfilled the flavoring of my cake to a tee. Thank you for making my day even more amazing!!

Very good service and very helpful.Get your flu and pneumonia shots

Horrible customer service rude and racists people. Mr.Powell and Jamie are very impolite. They didn’t fill my mothers prescription because they were concerned how they would get paid! They won’t help you unless you have insurance. They feel BLACK PEOPLE CANT AFFORD IT. I will never ever recommend this horrible pharmacy and I’m filing a complaint with Florida Board of Pharmacy.

By far the BEST Publix around! Shopping here is my pleasure ud83dude09