Five Stars Movers

This company is the epitome of lack of communication. The sales person that calls you to set up the move tells you completely different things than the movers that pick up as well as delivery your items. No one knew who worked for the company. Although they have a five star email address, they are apparently agents only. After the 48hr window you have to change or cancel your move, good luck catching your rep or anyone in the office. They completely ghost you.This was extremely frustrating when trying to get the correct process/cost nailed down that constantly changed ON moving day.nnDon't believe their discounted rates given to you to get you to sign the contract. Even after being explicit of what will moved, location, or flight of steps, this company will find a way to jack up the price. And if you don't pay the extra amount or ask for more details, your met with hostility and threats to hold your items. At that point you're at their mercy and they know it.nnI would say get things in writing, but even that doesn't matter with Five Star Movers. They should consider changing their name. There is nothing five star about their service. I know moves aren't great, but this was seriously the worst experience ever.

I HIGHLY RECOMMEND Five Stars Movers and am SO GLAD I found them! Like many other grad students, moving out of my Harvard apartment and back to Canada during Covid posed unexpected challenges, especially with the border closed. Thankfully, I stumbled upon John at Five Stars Movers who confidently answered every question I had and his experience put my mind at ease. Other moving companies contacted me subsequently, but I felt so reassured by John’s expertise and kindness that I had no reason to look anywhere else. I am grateful for their flexibility as my move-out date changed 4 times. The price was reasonable and fair. The three men who showed up to move me were polite, clean, and professional. They swiftly undid my furniture and whisked it into the truck. I appreciate that I was contacted a few times right before delivery day to confirm the time and address (at a friend’s in Denver who will hold my furniture til the US/CAN border reopens.) This move was as flawless as it could be, and I was not worried at any step of the way. Interestingly, the mailman in my Cambridge apt building told me he’d used Five Stars five different times for local moves. I can assure you that my moving experience with Five Stars was first-class all the way. I could not have asked for a more professional moving company than they proved to be. Many thanks, from Vancouver.

Most reliable moving company I have ever worked with. Five star movers was able to fit me into their schedule within one day, they have great customer service not only when scheduling but throughout the move. I had the perfect moving experience with Five star movers!

Hiring 5 Stars Movers made my move so much easier than it would have been had I rented a truck and tried to move everything myself. They were very organized and I could tell that they were experienced. Thanks to their assistance my new home started to feel like a home the very same day I moved. Hiring them was money well spent.

This company moved our bed, a couple of bureaus and night stands, and around 55 totes and boxes from MA to MO. We did receive these items sooner than they stated, which was a plus until they opened the truck. Our totes and boxes caved in, broken and smashed. The adjustable base to our very expensive sleep number bed is broken. They thought it would be a good idea to use packing tape to hold it together. We are both heavy people. It will only hold for so long. A lot of other items were broken. Called them about it and all they said was file a claim and take pictures. I better see some money back for these items. Please do not use this company for your move.