Edible Arrangements

Kim, who I believe is the manager at the Waltham Ma office said she would help me and has not done so. I placed a single order and my card was charged 5 times. Capitol One told me to call them and and that they needed to cancel the order on their end which they have not done yet making my card frozen days later. This is second time in three months that this has happend to me. 1st time in cape Cod ma now in west Roxbury ma. Kim keeps saying it's not her store but why would the employee call her and say Kim just left if its not one of kims storety s she manages? This is extremely unprofessional seeing as I sent Kim the pictures of the pending multiple charges and the number to capital so she could square this away and has not done so. I even sent her the picture of the card I used to place the order. This is extremely unprofessional and it seems Kim and a bunch of other people know nothing about their own company they work for and are not willing to take time out of their day to help the customers by any means I've done all the leg work for Kim. She just needed to call my credit company like I've told her and cancel on her end. I just wanted a simple order and one order only not 5 for my parents 40th anniversary. Do not be fooled by the commercials people! I'm sure I'm not the only one to have unpleasant expenriences based on other reviews I've read on here. Imagine what it likes to be in my shoes ud83dudc5e kim!!!!

The process did not go smoothly. I left a direct number to call in the special instructions, but the driver did not call it. I got a notification around 12:45 saying the arrangement delivered, and I heard nothing for over an hour. I finally asked my boyfriend if he got it, and he didn't know what I was talking about. I called edible arrangements and they said the driver left it at the front desk? There is no front desk.. so I had to tell my boyfriend what I sent him and he had to go searching for it. The fruit was sitting for about 2 hours. The surprise was ruined and I feel like I wasted my money. This was my first time ever getting an edible arrangement, I wouldn't order again. So aggravated.

I absolutely love Edible Arrangements!! The fruit is ALWAYS fresh! The customer service at my local Edible is outstanding! I have had great service online and in person! Thank you Edible!

Needed an arraignment for a wake I was attending had forgotten to order it the day before. Went online at 8am and ordered it for store pickup (store wasn't even open yet) was told it would be ready by 0930. At 0915 got the email saying it was ready. It was set up very nicely looks beautiful. Would definitely use their services again.

An absolutely fantastic place to order gifts! I've used Edible Arrangements a great number of times for gifts for important occasions, and the products and customer service have never been anything less than absolutely perfect. Edible Arrangements is definitely my go-to business when it comes to sweets, balloons, arrangements, and party gifts of any kind. I can't recommend them highly enough!