E-ZPass

Been on hold for almost 3 hours. Just to ask a simple, easy question to verify what I did is correct. Worst customer service / waiting / response system. There is no way ALL customer service representatives have been busy since 7:45 AM. This is ridiculous!

Delaware makes it virtually impossible to pay a toll violation if you live out of state. Had to drive across country to get online assistance. On hold in excess if 45 minutes is ridiculous until the 48 minute mark, when it hangs up. Not amused nor pleased. The one star is for the supervisor I had to nearly break down crying to get to come help.

As someone who's in Customer Support, I know these jobs are hard. In fact, I commend these people for doing what they do on a daily basis. I spoke with a representative and spoke kindly to him about his position. He seemed stressed in the beginning, but we had a terrific 5-minute conversation. He was able to provide my monthly E-Z Pass statement over email and informed me that he needed the words of affirmation. Don't take these people for granted! Encouragement and kindness go a long way.

Had an issue and they fixed it fast. They were very pleasant

Everyone was so helpful and friendly. I came away with a feeling of satisfaction and positivity that my problem was taken care of correctly.