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Kay Jewelers

70 Worcester-Providence Turnpike Suite 407, Millbury, MA 01527, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
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Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Reviews
Paul Beland (03/06/2021)
Jeremy is the man who makes dreams come true! This is a custom setting, with replacement of my wife's original heart diamond Band is her wedding ring jacket from her 1st set. She picked the diamond and setting for our 23rd anniversary. Jeremy and the staff spent the entire day making her dreams a reality. You guys were awesome to her, she loves it! Annd many kisses began at Kay!nSee you soon. Thank you!
Kelly Dube (03/25/2021)
I honestly don’t think Kay’s even deserves the 1 star. If you purchase a gift here be aware that they do NOT give gift receipts or a store credit so you can exchange something if it is not to your liking or taste. The person that made the purchase has to be there to exchange or even to just return an item and have the funds replaced back to their card. This is the second time I’ve gone through this with them and the staff in Northborough, Solomon Pond Mall is so rude that I can’t believe anyone would buy anything there. I wanted to exchange the watch & necklace my husband got me for diamond earrings. They said it could NOT be done and they were NOT very nice about it. I have never heard of this as I had the original receipt and the 2 warranties in hand. All of the information needed was right there to just return the 2 items and they refused. If you’re looking to purchase a gift here be fully aware of their unheard of return policies.
Colin Myers (03/25/2021)
They screwed me over. I was paying a high payment per month to avoid paying interest and was 2 payments away from paying off my Fiancé's ring. They were sending me statement with with no indication that my promo offer was about to expire and hit me with a $1200 interest charge. They refuse to let me pay off my account to avoid the charge. Very misleading and very unaccommodating! Screw you
Jessica Goyer (09/09/2020)
Went into the store this past weekend with the intention to purchase a specific ring enhancer to “upgrade” my wedding ring. I worked with Ayah who was great. She was very attentive and took the time to ask what exactly I wanted to accomplish with the look of my ring. She ended up showing me numerous other options, which all worked better with my oddly shaped engagement ring. I ended up going with one of her recommendations. I love what I purchased and I can’t wait to get it back from being sized!
Timothy Jubinville (02/13/2021)
I shopped here for years until I dealt with Ayah. This review is based on customer service experiences within the last year. Engagement ring = stone fell out in 1 day; Mother’s Ring = stone fell out; Birthstone ring = stone cracked; Birthstone ring = stone replaced and fell out in 1 day.nnBack in October of 2020, I called Kays to determine if I had the extended warranty on a ring I purchased for my Mom. I had the unfortunate experience of dealing with Ayah. Rude, condescending and nasty don’t sufficiently describe her. I asked for a store manager’s name after trying to discuss the issue with her and was refused. I requested a district manager name and was refused. I was told “you can be a detective on someone else’s time”.nnI called the main number at Kay’s and spoke with a rep. I explained my experience with Ayah and the Millbury, MA location and was told I’d receive a call back. Was given a transaction number and never received a return call. It’s now 90 days after that call.nnI’ll never buy another piece from Kay’s again. The jewelry is inferior and the customer service with Ayah is beyond horrendous. Granted, after my first few experiences with stones falling out, I should have moved on. I stayed because of the customer service. It’s amazing how a bad experience leaves a bad taste in your mouth.
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