Clock Tower Family & Cosmetic Dentistry: Patrick Waite, DDS

I stopped by in June of 2020. I was charged for an xray and a exam. The lady at the front desk told me the exam was free with my insurance. I was at the office for no more than 20 mins and all they did for the exam was have me open my mouth and take a look at my troubled tooth. They never used any tools on me, it was a simple glance. They told me I needed a root canal and it couldn't be done by them. Once I got to the front desk, I asked how much was owed and the lady said nothing. Here I am 9 months later (3/12/21) getting my first bill in the mail saying I owe $48 and it's 90+ days late(this is the first notice I've ever gotten from them) so I called the office and the lady said it's because the person in charge of sending the statements out hasn't been doing it. So I hope the $48 is worth the 1 star review I'm leaving.nnEdit to your reply: No, I understood it well. Your receptionist is the one who told me false information and said I didn't owe anything. And then 9 months later I get my first bill saying it's 90 days past due(Never even received any phone calls from you guys during thag 9 months either). I called and asked about it, and the receptionist even said that they messed up, and weren't sending out the statements like they should of. The only reason I paid it was because I didn't want this affecting my credit score. So instead of you guys trying to say I misunderstood it, no I did not. Take accountability for your mistakes, and don't try to pin it on your customers.

Impressed with how fast I got an appointment. Staff is very friendly and on task. Dr. Waite is very gentle while working on you, made sure I felt no pain, and even eliminated my anxiety before treatment. I was well taken care of and comfortable during my visit. If your afraid of dental treatments this is the place for you.

Expensive for my budget

Dr. Waite is fantastic! There’s no long waits in the lobby, and he is very gentle. Best dentist I have ever been to. The staff he has working there are also very friendly and helpful. I actually like going to see my dentist. The office is very, very clean, which is a big deal to me.

Awesome Staff, and Awesome Dentist! I Highly recommend this place.