Bassett Home Furnishings

Huge, gorgeous store full of customizable furniture as well as lamps and wall art. Really nice design consultants who aren't pushy. They really seem to want to help you find the pieces you will love. They can do makeovers at this location. Linda is great. In the center of the parking lot in front of Home Depot.

I was happy with the customer service provided by Dietrick at first, but now that we need help and the order has been delivered, we haven’t heard a peep from Dietrick. The very expensive sectional we custom ordered was delivered on 12/19/19 with defects of the sofa feet, sofa cushion seams are uneven and the back pillows have all been sewn on crooked. I told the delivery drivers and they took pictures of some defects. I spoke with Erin Moreno of the Tucson store and she told me they would send someone out to repair the defects. It has been 2 months and nothing. I reached out to Dietrick and Erin and they don't respond. I finally got ahold of Erin and she told me that once the furniture is delivered that they have nothing to do with it. NOTHING TO DO WITH IT??? We spent $8000 at this store and this is how we are treated.nnI will NEVER purchase or recommend Basset furniture to anyone.nBasset does not accept returns on custom orders so we are screwed.nI should have read the BBB reviews on service and repairs.nnI’ve called and emailed Bassett customer service in Virginia and they haven’t been very helpful yet, however they said the pictures I sent them of the crooked back cushions need to be sent to the factory where the sofa was made because the crooked cushions can't be fixed by furniture craftsman.nnI wouldn't be so upset if the store employees cared about getting the sectional fixed properly, but instead they are avoiding me because as Erin basically stated it is not their problem.nnYou are wasting your money if you purchase furniture from Bassett Furniture Store in Tucson.

Fancy furniture!!

Kerry is terrific, knows the store's merchandise well and uber helpful.

Amazingly beautiful custom furniture!