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JetBlue Airways

776 N Terminal Dr, Salt Lake City, UT 84122, USA
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Detailed Information
Openning hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours
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JetBlue Airways
JetBlue Airways
Reviews
Joshua Huston (06/30/2020)
I have been a long time flier with Jet Blue. They always took good care of the passengers and were really reliable. So i don't know what happened to them over the last 3 years where i have yet to have a flight that either the aircraft has a maintenance issue or that they straight up cancel the flight with little time for us to find an alternate airline. Their customer service is non existent at this point as i didn't even receive notice of my canceled flight but other individuals i am flying with have. I have been a Mosaic member in the past but after this last interaction you have lost my business and the business of anyone else i can reach.
Steven D (01/12/2020)
Iona at the counter was less than pleasant. Initially I was being helped by another agent and realized I needed my baggage sticker. My fiancé grabbed it while I stood on the side of the counter. I grabbed the sticker and went up after the customer was done at the counter and this is when I was encountered by Iona who told me to go to the end of the line. The lady I was initially working with explained I already stood in line. Iona said I don’t care you need to stand in the back of the line. As I approached the desk again Iona asked me to come up I said no thank you I will wait for the other lady and she said “ it doesn’t bother me if you want to wait even longer” laughed and walked away. If you’re going to have an employee like Iona, put her in the back where she doesn’t have any encounters with the public! What a way to start off my vacation.
BISWAJIT MOHANTY (09/16/2019)
We were traveling from salt lake City Utah to Boston. In order to get the seats together I did online check-in exactly 24hrs before the flight i.e immediately when the online check-in window opened, but surprisingly unlike other airlines they system allocated all the seats in different rows, even though there was a 4yrs old child among the group of Travelers. This means we did not have any option but to contact the airline to get the seats together, for which they asked us to pay $50 for each seat saying as all the free seats are filled. Obviously we said no to this offer as it was pretty expensive. finally we decided to meet the ground crew and requested them to adjust us together. Initially they recommended us the same option of paying $50 for each seat, when we determined not to pay a single penny then they just gave us 3 seats together. the story tells that JetBlue intentionally not providing passengers seats together through online check-in and indirectly pushing them to pay additional money just to get the seats together. This is not fair thing, so requesting the JetBlue authority to consider the request to make online check-in as a fair practice. For travelers who are planning to take a JetBlue flight please keep the above lessons learned in mind
Belle Irsik (02/20/2019)
Best airline I’ve traveled on so far, the crew members were so nice on both of my flights plus more leg room in coach than any other airline I’ve been on! Makes me wanna only travel JetBlue from now on!!
Nikki G (01/27/2019)
The technology didnt work on the plane on the way out or back. And on top of the in seat entertainment not working neither did wifi at any kinda speed you could use. I told the flight attendant i was having trouble she just replied that I wasnt. Um okay, thanks for nothing.
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