Reservations Unlimited

Always helpful and friendly. Doing their best to cope with the Gestapo tactics of the NM governor.

We stayed in the Bear Bait Cabin. Very old and out dated, pictures on website do not clearly depict how the place actually is. The porch was nice, that was the only good part. Entrance to the drive needs to be graded, you will not make it in or out if you drive a sedan. Furniture is old and stained, one lazy boy chair was broken and stained. The other living room furniture was old and didn't seem clean. The wooden floors were filthy. Towels were left over in the bathroom from the previous guests. The bathrooms were not clean, shower didn't drain - you had to stand in a pool of water, the caulking around the tub is old and moldy. The best for last, they have a major rodent problem!!! Rats could be heard all during the night and will keep you awake, they even got on the kitchen table and knocked things off the table, got into any food that wasn't in a sealed container. Notified the reservation company of the issue and they were prompt in sending out an exterminator, but that didn't get rid of the rats immediately, we still had 2 nights with them!! The reservation company was appreciative being notified of the above issues, but did nothing to make it right, poor customer service with all the issues I brought to their attention. Worst rental place I have ever stayed.

We recently came back from Red River where we stayed in the Almost Heaven cabin.nnI called with a couple of questions before our arrival and found the staff to be very helpful. I asked about the coffee maker and they made sure we had a regular drip and a keurig for our stay.nnThe cabin was very comfy and well decorated. Great location and beautiful view from the living room.nnWe had three families, with five kids between us. The bunk area was perfect for the kids. We all had enough room. The cabin was beautiful and very well stocked. The kitchen has everything you could possibly need, even a slow cooker. There were night lights in the bathrooms, which I usually have to bring for my littles. Plenty of towels and the hot tub was a hit with all of the kids.nnWe had a minor problem during our stay and had someone over to address it within 20 min even though it was past 8 pm. The only thing this cabin needs is some chairs for the porch and fire pit.nnI would highly recommend this company and cabin and would love to book again soon!!

Our family had quite a different experience at reservations unlimited. I found the staff to be very uncaring and rude. We are from Texas as others and when asked about the air conditioning during this very hot, dry time of our vacation I was never offered a fan but told “none of our cabins have air” you’ll be fine. Also, after driving for 12 hours we were told we couldn’t check into our cabin until 3:00. We eventually got to check in at 4:00! I rented Cozy Bear for my sons and their families and felt like we were in an “old house”.nWorst beds ever, ants in kitchen and bathrooms, supposed to be “by the river” (which was a trek just to get there- really inconvenient), nasty, torn up rugs and internet didn’t work half the time (which meant no TV for 4 kids-had repair man come out and still didn’t work right). We were also not made aware the “garage apartment” next to the house was rented out as well and we had to share a driveway with the other guests. I would NOT recommend this place to stay nor would I recommend renting from this agency. Every encounter from the phone calls to personal contacts I felt like we were “bothering them”. We visit Red River every year and have never had such a disappointing experience or accommodations. I will never rent from them again. Very, very unprofessional company.

Response to owner: your records are obviously not accurate. We arrived in red river at 2:00 and had to wait 2 hours to check in. We did NOT arrive at 12:00. We did NOT know you had fans and there were none at the residence as you stated. Also, we talked to both guests at the residence on the side and informed them we had small grandchildren and we hoped we didn’t disturb them. They were more then understanding and said to enjoy ourselves. They had a baby that needed to go to bed early and we can’t control that. We were on vacation but tried to be respectful of them. We did NOT have more people at the residence than was expected! I sprayed for the ants and didn’t feel it was necessary to bother you during our stay as they couldn’t exterminate anyway. As for the internet, we called YOUR office and a technician came out. There is no way we would have known who to call to service the internet nor would we call anyone without calling you first. He did come out but it didn’t stay on long til it went off again. I find it disturbing that you do not keep accurate records. My son (who was with us on the trip) is a pastor and we are a Christian family. We would have no reason to “cover up” or lie -“ about our experience. I just want others to know what we experienced so no one else’s vacation may be hampered in any way. I also find it strange you didn’t apologize for your staff’s unfriendliness as I think this would be one of your top priorities.