Elko Family Medical & Dental

Tried to call to book a COVID test and get a quote on copay. First call was put on hold; place in line jumped from 3rd to 26th after a 15 minute wait. Second call to a different local number, I was redirected to a totally different toll free number dedicated to COVID testing. Third call, after being on hold for 1/2 hour, was told that I would need to call a different line dedicated to COVID testing. Why would anyone trust their healthcare to a clinic that cannot get their phone lines in order or receptionists to actually answer a question and book an appointment? Absolutely ridiculous service and client care.

So irritated. Came in for the immunization clinic. They told me when I got there that it had change times and had ended 45 minutes ago. Made an appointment to get one shot for my kid, came in two days later for that appointment and they said that it had been rescheduled. No one told me! I don't live in town and I came in just for this stupid appointment. Very unprofessional and the girl at the front window was impatient with me!?

While the doctor was sweet, I didn't feel heard with my concerns for going in with my baby. I was looking for some critical thinking and basically was told things I already knew surrounding the problem. Spent 2 hours with no solution or even a gameplan. I also wish pediatrician appointments weren't mostly focused around immunizations when there's a real concern at hand.

Went in for my first appointment. Front desk is always rushing and busy. I don't find that necessarily bad. It means they have a lot to do. The doctor Dr Chad was kind, patient, and listened to my thoughts and needs. It did take a total of 3 hours for my appointment from entering to exiting. They are busy so I understand. Coming from Houston, this was a nice experience. For the most part they were all are polite. Hope my follow ups go as smoothly.

The staff is very very mean.