Lassen Tour & Travel Inc

We had booked 8 days tour through Lassen Tours. I share my experience with you guys. Lassen buses are comfortable. Hotels/ Motels were clen n nice. They stopped for food (lunch) at Chinese restaurants mostly. Being a vegetarian, I had limited choices. While waiting for the bus to arrive, we saw this gentleman Bruce Chang coordinating the passengers. We came to know that he was our tour guide. And for next 8 days he was with us. He is fluent in Mandarin n English as well. He is witty, knowledgeable about the places. He has sense of humor....helpful person, he never lost his cool. And the driver David Pang was a simple n nice person. He didn’t know English well, but could manage passengers with cool attitude. We had nice time with them. Over all we enjoyed the tour.

I would like to say thanks to these guys , because the tour was AWESOME! It was very well organized. The tour guides and driver's are very cool, friendly and knowledgeble . You get fair amount for the price you are paying . I highly recommend them !

The worst experience I've ever had with a tour company. I did the two day Yosemite tour and barely got to see the park. First of all, the tour guide, Mike, is a Chinese guy who can barely string together a sentance in English. He took us to literally 3 spots of the park and gave us 15 mins to see it. The entire time is wasted in driving around in an extremely uncomfortable bus. It's an absolute waste of time and money. I would give negative stars for this if I could.

The bus didn't pick us up that morning. Instead we were picked up by a nice guy in a van, driven one hour to SF to pick up another couple then driven to meet the bus in Oakland Chinatown. The lady tour guide checked us in without saying hello or introduced herself and the bus driver nicely so we could remember their names. You spent a lot of time on the bus and when the bus stopped we were rushed like schoolchildren on field trips. The tour guide didn't pronounce location names correctly and she treated us like we were all dumb. She was outright rude and mean sometimes, she must know most Asian customers rarely complain. On second day we had to rush through lunch to buy stuff for dinner because she told us there were no restaurants near our hotel that night. When we almost got there she told us there are actually some restaurants within 10-15 minutes walk. The manager at the Days Inn in Klamath Falls were very nice at the breakfast buffet. On the way back to drop us off, the driver ran into some dangerous looking dead end corner where some homeless guys could have thrown things at our bus. This trip was more suitable for people who speak little English and have little knowledge of the US. We had been on other tours before and know the differences. We are not dumb but we gave the guide tips anyway because we are decent people while she asked for tips without showing grace or gratitude.

Lassen tours are one of the horrible tour operators. Bad service and mostly cater to Chinese folks. The tour operators, bus Driver and guide are all chinese. Minimal respect to passengers, keep shifting passengers from bus to bus and waste all touring time. Skip places on Itinerary to make up time. Stops only at Chinese complexes for food, don't even provide water in bus. Tour operator Bruce - Chinese guy will dictate who should sit were and will not let use the bathroom in bus. He will change passenger seats as and when he feels like. I got a headache with his Chinese and English announcements one after the other. Very poor presentation skills and takes the mandatory tip before next days service. Please never book through - Take tours who put you through LASSEN Tours. My total $300 wasted on Yosemite, Kings Canyon and Sequoia national park tour from SFO.