Crunch Fitness - Union Street

This gym is run incredibly poorly. I requested to cancel my account in april 2020 and recently got a call that they want me to pay 250$ for months during which the gym was closed. This gym is dirty, always packed, the staff was rude, the general manager is unresponsive, and the billing department refuses to provide any proof that their charges are valid while threatening to send a notice to collections. Stay away from this crunch, its the worst run gym I've ever been to.

Dropped in yesterday to check out Crunch and feel out my level of comfort with working out in a gym during Covid. The general manager - Rob, gave me a tour of the place and answered all my weird questions.nnI was super impressed with how clean it felt and ended up actually being able to get a full workout in. Not at all crowded, wipe down stations everywhere, awesome music and great staff! Finally found my new workout place ud83dudcaa

AVOID THIS GYM. They have poor organization and commutation. I canceled my plan during the lockdown btw feb and Mar and now I am receiving a bill of $300. Why does someone would still pay without going to the gym for the past 8 months???nI called someone at Union street facility and they told my plan was canceled successfully 8 months ago. And now I am receiving a bill and they said that if I don’t pay I will be sent to the collection, the receptionist lied saying that she had my Social Security Number threatening me that they would send my info to the collection. CRAZY

I like Crunch gyms overall and have been a member off and on for about a year but this location is horrible. I switched to the Polk St location (only .2 miles away) and it has been a radically better and safer experience. I recommend you go there instead.nnI’ve reached out to this Crunch branch to discuss their COVID regulations (and their violations of them) on multiple occasions with no response. I also raised my concerns about gym members not following mask rules (that are clearly posted within the gym and announced over the speakers at regular intervals) to the staff and they refuse to enforce their own rules. According to Crunch headquarters all gym members must wear their mask correctly (over mouth AND nose) and to not remove the mask at ANY TIME except to drink water. I was told by Alex, a front desk worker, that there is nothing they can do to force members to wear their mask correctly. That’s untrue according to Crunch HQ. They should be asking members who don’t comply with those guidelines to follow the rules or leave the premises. Alex told me the general manager, George O’Connor has told members it’s ok not to wear a mask if they’re exercising and 6 feet away from people. This is scientifically inaccurate relating to how COVID is spread and it also is a violation of Crunch and CDC guidelines. There are multiple gym goers at any point in time working out without a mask on properly. It makes the workout space extremely hostile and unsafe. Not to mention this location is very small which only exacerbates the mask issue considering it’s very hard to distance yourself from other gym members. In their defense the gym is very well kept, clean, and there are cleaning stations everywhere.nnIn contrast, today at the Polk St location, there were two members not wearing masks correctly and when I alerted the front desk worker he immediately asked them to wear their mask correctly and they complied. It was much more comfortable to work out in that environment and I felt safe.nnNot to mention the front desk staff member, Alex, does not wear his own mask properly. Whenever he speaks it slides down his face and he is standing directly in front of you talking with his mask falling off. It’s unsafe. I’d also like to call out I’ve had multiple female friends of mine who have been to that gym mention that Alex has made inappropriate comments to them about their appearance and their outfits. He is not fit for this position.nnI’d love to contact Crunch corporate about this situation and alert them to the state of the Union St Crunch but have been unable to find information. If anyone knows a way to file a compliant let me know.nnFYI - I emailed the email below after I wrote the review like the owner said but never received a response. Great customer service!

first off I canceled my agreement with you guys before covid I even have an email stating it was cancled by Rob your own Supervisor.n.nThen you charge me after the gyms open up, and blame Covid that is not good buisness practice. Then on top of it, its taking weeks for a refund over your own mistake, when you have an email documentation of my cancelation.