Rockler Woodworking and Hardware - Cambridge

I’m repairing a desk with extremely obscure hardware that needed replacing. Though they didn’t have it in the store, the Rockler staff helped me find a vendor with the right cam lock and cases online. They also talked through the gluing job I need to do and helped select the best wood glue. The prices were reasonable. And nobody assumed I’m an idiot because I’m a girl. I’ll definitely be back!

I drove 37 minutes on the highway to pick up a phone order I placed the day before for drawer tracks. My husband & i walked in & were greated by a lovely young lady. I advised her why I was there & let her know I would need the tracks cut to size. Prior to the pandemic I needed tracks and found rockler. Walked in, picked out the pieces with assistance and the attendant cut the piece to size as I waited. When I mentioned needing them cut the attendants offhanded said that was something that woody did. Apparently a certain attendant cut them normally? The two attendants decided i would switch to the male attendants register & the young lady would assist the next customer, so I switched registers. The male attendant began rudely telling me he wasn't aware it would need to be cut, that it was a busy Saturday morning (we were 2 of 4 customers in the store) & that it wasn't something they normally offered. To which I asked how was I to know that as a customer as the first time I came in it was offered to me. He told me it's because you came in, dropped it off and came back. I asked him: Are you telling me what I did as though we've met before? Because that's not what happened. I came in and it was done on the spot. I told him he was being rude & had an attitude to which he replied he wasn't and that they were just busy. I replied I'm in no rush, take all of the time you need. He begrudgingly took the piece to an amazing attendant who helped cut it to size. I could over hear the first male attendant explaining my inquiry as though I was being unreasonable. The young lady asked if she could check me out while I awaited the pieces and she was a peach. The older gentleman then returned my tracks and he told me he would have a wonderful day if I did. He was a peach. The young man was horrendous. If you want to tell a customer you are busy you simply say it may take awhile but we will do our best. With how everything is right now I really could have gone without the experience of being the only black customer being berated in front of other customers in a store and yes everyone was looking. Disappointed and won't return.nnThe two other attendants deserve a raise as I almost didn't post this because they were so kind. Also I was happy to see that there was more diversity on their staff as it was awkward my first time entering but this interaction really stuck with me. I was there at 11 o clock and I'm still upset.

Very helpful on making a purchase, the manger was also helping me make a decision on a miter gauge so I made the purchase and I am satisfied. Will be going back, Rockler sells good products. Kudos to Peter tha manager.

I like DIY a lot and have going small hardware stores are great for advice. If you do a lot of DIY and get frustrated that no one knows where anything is or how to do anything at the big box stores then you should check this place out. Tons of tools, lots of free advice and people who are enthusiasts. Love this place, it's where paychecks go to die

Always a helpful, knowledgeable staff on hand. Wide selection of products in the vast basement cave. Highest ratings. Great place for tinkerers with problems or a vague vision to solve/ make happen.