Lube 2 Go

Just picked up my car from the Solomon pond location. An extreme disappointment. The inside of the windows look like they were not touched, and if they were cleaned, in some cases it appears the rag that was used on the outside was used on the inside windows leaving streaks. The front windshield on the right side still shows the half moon created by the wiper blades with the portion to the right not touched. The storage hatch in the back rear not even touched, it only needed to be vacuumed, Streak marks all over the outside of the car. The detail was for 3 hours, received a text that the car would be ready at 12, after only dropping off at 10 am this morning, no wonder it was finished in 2 hours, a terrible job, will not go back and in all honesty should receive a credit of some sort for the job that was not done.

Great service, friendly and polite staff. This car wash and oil change is the best in Marlborough They take care their customer with respect , polite and friendly. I am very happy my car is very clean and customer service is awesome . Thank you very much . I will come back soon.

Everything from the ease of booking a reservation to the service at the appointment was handled so well. Booking online was a breeze and the company follows up with an appointment reminder. When I dropped my car off I was greeted promptly and professionally. I was told how long the car would take and asked for a contact number. The car was finished in slightly less time than quoted and knowing that I would be at the movies they text me to let me know it was finished. I was very pleased with the whole experience and would definitely recommend using Lube2Go.

I will absolutely never recommend this place to anyone.nYes, the service is provided in the parking lot of the mall. It was difficult for me to locate at first. After that, things went down hill.nThe first issue was that staff was unaware I was coming, although the manager of the site texted me confirmation of the appointment several days prior to the cleaning. I paid for a Deluxe Interior and Exterior for an SUV. On Groupon that was $115.nI left my car there for almost four hours and they did not clean thoroughly. (Please see the attached photos).nI contacted the manager immediately who reassured me that he would complete the service for me for free since the problem was with his employees.nI had already left a review on Groupon with a one star to let other customers know to be wary due to my experience. The manager asked me to take down the review because he didn't want a negative review on his page for an entire month. I told him I would surely take it down once my car was cleaned properly.nI cleaned my car myself, since the drive is about an hour from my house/work, and I needed to transport an individual served (for human services) within short notice.nI contacted the manager and asked for a refund since I no longer needed the service. I have not heard back from the manager since.nSimilarly, Groupon was made aware of the situation and only offered a $30 voucher on $115 spent.nOh, and the floor mat with a bunch of nasty gunk on it was covered up when I got to my car. The employee didn't do a walk around with me.

Took 3 hours. Machine broke down. Cleaning was pitiful, mirror, windshield, visor, corners of carpet, etc. were not clean. Don't do it. Stay away.