Cluett's Home Appliance Center

Good place to get appliances at a decent price, but don't expect the same level of service after the purchase. Really no better than Home Depot or Lowes on the sales side. Much worse on the service side.nnWe purchased our kitchen appliances here because we wanted to spend our money with a local business. We even purchased an extended service contract on a couple of the appliances. Sadly we bought Samsung appliances and they are garbage.nnThe service department is routinely 1-2 weeks out scheduling their extended warranty service appointments, so hopefully you have a spare fridge/stove if you're relying on their service department. This was true pre-pandemic but of course the last time I called they claimed the delays were covid related.nnSomehow other appliances repair companies can make it out in 2-3 days to diagnose, but Cluett's is in such high demand it takes them 2 weeks. Either that or they already got your money when you bought the extended warranty so they couldn't care less about providing you with timely service.nnTwice they've given me a 9-11am window, and the tech decided to show up at 8 because he lives down the street and it was more convenient for him to show up at 8. Guess his convenience is more important than my schedule.nnThey've been out to my house 4 times since 2018 over this ice maker. 1st to diagnose, then a week or two later to fix the problem each time. Each time the tech complains about the poor product design as if prepping me for the realization that they can't actually fix my problem and the service contract was a complete waste of time & money.nnThis is par for the course with their entire service department from the service manager on down to the service techs. If you tell them you're unsatisfied with how long it takes for them to schedule, they try to tell you your unreasonable expecting them to show up in a few days and they're competitors are usually 3-4 weeks out. From their perspective 9-14 days to come out & diagnose a problem is more than reasonable (not fix the problem - that still requires waiting for parts). In fact they were trying to do you a favor by scheduling you so quickly. They also love interrupting you mid-sentence to disagree with you and again tell you how much they're going out of their way to help you.nnThey simply do not provide the level of service I expect from anyone I hire. You'll get better/faster service from the cable/gas/electric company.nnDon't waste your time or money trying to use their service department.

Alright environment, but great employees, eager to help you. And will tell you about money saving opportunities coming up. Fair pricing.

Amazing experience! I would highly recommend them! Even with the covid shortage they had a good selection and fast delivery . Safe and respectful staff very good company I will be back for my next new appliance!

Great service & staff. Professional & friendly. 2 doctors arrived at my home & installed my new dryer, it wouldnt work, but that was because my landlord wired the dryer outlet like a bologna-head, once i got an electrician to resolve that, everything went smooth as silk. Glad i bought from Cluett's Appliance again.

Been buying from Cluetts for years. Great small business with knowledgeable and helpful employees. Give them a shot!!