Pat's Auto Repair & Towing

I really thought when my issues started that this was going to be a good experience. The tow truck driver was nice, this place has great reviews, and the ladies in the office seemed nice. I don't know if its because I'm from out of town, the car was for a college student or if I was just too patient, but I'm really dissatisfied with the time it took and poor outward communication. We called for a jump Wednesday night. The guy came out, was nice and professional but couldn't get it started. He arranged for a tow to their shop and we were pretty happy. He said he didn't know if they would get to it that week (Thursday or Friday) but if not I'd hear from them Monday or Tuesday about what was wrong. That seemed acceptable.nnI waited, and when I didn't get a call the following Tuesday, I called on Wednesday at 9:50 am. I was told they thought it was a starter because it started for them, then didn't start once. Only so I made sure they had all the info, I let them know I had tried to start for a whole day and it never started. I simply ask if they thought it was the starter, they make sure as it's an expensive part. It was Wednesday morning, almost a whole week later so I thought it would be done soon.nnThe next day, Thursday, I was wondering what they found so I again called at 10 am. Yes, they thought it was the starter and they were going. I asked for a quote. They called me at 11:30, gave me a quote, said there was a starter available in hastings and they would get started soon. Might be done that afternoon, for sure by Friday morning.nnFriday I called at 11:11 am as I hadn't heard (I had now called 3 times, they had called me once). Nope, wasn't done. I believe someone went home once for personal reasons, then someone went home sick the next day was a reason given. But they would try to get it done that afternoon by 5. I told them I needed to know before 5 if it was going to be done so my daughter could plan ahead to pick it up. I think this frustrated them as the conversation got less friendly. But, she said she should know by 3 if they were going to have it done or not. I made sure she was going to call me, I even said I was not going to call. Yes, they would call one way or another.nnFriday at 3, no call. 4pm. No call. 5pm. No call. Monday morning I got a text it was done. I feel jipped, I cant understand why the picked us for such bad service. I had to call them 3/4 of the time. They had the car 7 business days. I understand if someone went home, but they had to be working on something. Were all the cars they had there been there as long as mine? And finally, not calling Friday like the said. That was unprofessional.

Took my husband's truck in to get rear breaks repaired lines and all they checked all the breaks bearings and hubs. Excellent communication up front about pricing and procedures quote I was give was almost dead on to bill total. Will probably go back

Kara, Todd and their team at Pat's are awesome! Very caring, understanding and helpful! Thank you for all that you guys do. Stay safe and warm!!! God Bless You All!!!❤ud83dude4f

Only place in hastings,Nebraska that I would let work on my vehicles very professional always answers your questions always on time very friendly and most important they treat you like family and help you any way they can. I also enjoy spending time in the office. Them office ladies are one of a kind always positive and they will make you smile. Thank you.

Awesome service and friendly, helpful staff. They went above and beyond to help when my tire flew off my truck. After towing it to their shop they even lent us some tools to help fix the problem. Couldn't appreciate it more as money is tight right now with Christmas a few days away. Highly recommend!