Map
Detailed Information
- Place Types Insurance agency
- Address 97 Technology Park Dr, Portland, ME 04102, USA
- Coordinate 43.6639558,-70.3291067
- Website Unknown
- Rating 3.5
- Compound Code MM7C+H9 Portland, ME, USA
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I have been insured with Patrons for a number of years, in that time I had 2 claims both of which were handled quickly and professionally. The adjuster was very pleasant and always got back to me as promised, I was very pleased. Even with my claims the premiums are competitive and automatic payments saved me money and it is very convenient. My local agent Marsh Agency is always available to answer my questions, they provide great service and I like knowing that my money stays in the local,community .
Great company to work with. Very responsive and helpful. Would highly recommend!!
Absolute terrible company and business practices! I was in an accident (not at fault) and a Patrons insurer was at fault. I was put through the ringer because of them. FIVE WEEKS without my car because of them, even though the police report was incredibly clear who was at fault. The adjuster was unprofessional and in simple terms, an absolute witch. When I first spoke with her she was rude and unprofessional and of course I was rude back and frustrated because of this situation. I believe she had a personal vendetta against me because of that. She dragged her feet and took FIVE WEEKS to claim liability (again, police report was INCREDIBLY clear who was at fault). It wasn’t until I complained about them to the Maine Dept of Insurance and threatened legal action that she finally claimed liability. What a coincidence that after 5 weeks of dragging her feet, that she “made a decision” 2 days after I threatened legal action. I pity anyone who has them as insurance, but mostly anyone who has to deal with them in a claim.
After their agent (by their own admission) made an absolute mess of my home insurance policy I called patrons to advise them of the issue and seek another agent... Although their receptionist was very professional and promised me a call back from their underwriting department that department decided they would not call me back and instead had the agent who messed things up in the first place call me back. Since they weren't willing to talk to me I decided $100 in saving wasn't worth it... I took my business elsewhere and suggest you do too. Unacceptable unprofessional customer service!
Great company, lower rates than state Farm and Geico. I would recommend to anyone trying to save money. Customer service has always been great for us. Very helpful company
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