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Kay Jewelers

2200 W War Memorial Dr Space EL - 20, Peoria, IL 61613, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
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Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Reviews
Peggy Fugate (02/22/2021)
I took my ring in for a repair Dec 11th with a pickup date of 2 weeks. I received a call approximately 2 and a half weeks later telling me that My ring was back and I could come pick it up. Within 10 minutes I received another call informing me that my ring was not ready for pickup because it had been sent to the wrong place and they were sending it back out to the correct place. I waited and waited for weeks and heard nothing. I finally called the mall Kays and felt as though I was getting the run around. I then called the Corporate Kays and spoke with a gentleman who was very nice to me. I was put on hold while he called to speak with the Store Manager Liz. When he got back on the phone he was very apologetic. He explained that quite simply they screwed up and he was so sorry. He said that I would be receiving a call back from the Local Store Manager Liz and that she would give me more of a concrete date on my ring. Needless to say I never received that call. Finally today I went to pick up my ring after waiting for over 2 and a half months. The staff was very rude and unprofessional. There were no apologies whatsoever. They were more interested in me having a mask. I will NEVER buy anything else from them and I canceled my Kays credit card.
Celeste Walsh (01/24/2021)
Very quick to get my fiancé and my needs! I had an idea of what I wanted, and they worked with us fast. They were also very personable, and did not stop until I was happy. I highly recommend them. For all the people saying zales is more superior... they are owned by the same company as Kay. I’m so happy I can take my ring to anywhere to get serviced as well! That is a perk, it does not even have to be Peoria. They also gave us discounts and sized me that day. Very happy with the service. I had two wonderful ladies helping me! It’s also not easy working during covid, so I give them props for sales during this pandemic.
Jason Sary (11/10/2020)
Original salesperson was fine and the ring is beautiful, however the pickup experience was not so great. Store opened half an hour late and staff was not very pleasant nor seemed to value customer service basics. No apologies were offered, simply told to have a nice day in an insincere tone.
Kellye Johnson (01/28/2021)
Love working with the associates at Kay’s. Allison is the best!
Andrea Schnowske (06/20/2020)
Worst repair experience. My ring was dropped off in March for repair and I was told 2 weeks for repair and return. Due to the Corona virus the store shut down and I received an email letting me know there would be a delay. I have waited 12 weeks and sent an email asking the status. I've received no reply back so I called corporate a week later and was told that they've had it over a week and have not contacted me. I was told I would need to setup a phone appointment to set an actual appointment time to get the ring. I have one day off a week and there is no way to schedule an actual appointment to pickup the ring. I'll have to wait an additional week to talk to the store on the phone and then another 2 weeks to get my ring. Do not recommend this place to anyone!!!;;
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